Hanwell Wine Estate

Camping and touring

Pitches

• A cable measuring at least 50 metres is needed for the electric hook-ups.

Admission

• At least one of the party members must be aged 25 or over.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.

General

• Bookings must not be for more than 4 consecutive nights.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Dogs

• Dogs must be kept on leads and supervised at all times.

Safety

• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Dogs

• Guide dogs are allowed on site free of charge.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Changes to your holiday

• Modifications are subject to a £10.00 (€11.69) fee.

Extras

• Motorbike(s) can be brought instead of the car(s) included.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Vehicles

• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

General

• Please note that the toilet facilities are unisex.

Arrivals and departures

• Please pick any available pitch on arrival.

General

• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

Reception

• Reception is open from 11 a.m. to 4 p.m. between 01/05 and 30/09 and between 01/10 and 30/04.
• Reception is unmanned after 4 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Swimming in the lake is not allowed.

Vehicles

• The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.

General

• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• There are no bins onsite: all rubbish will need to be taken home with you.

Dogs

• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

General

• The site is not liable for any refund in the event of force majeure.
• This site has no on-site shower facilities.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Visitors

• Visitors must leave the premises by 9 p.m..

Pitches

• You must follow the management directives when pitching your tent/unit and related equipment.

Dogs

• Your dog must be tattooed or microchipped.