Wonderwild

On-site accommodation

Dogs

• A valid vaccination certificate must accompany your dog.

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Dogs

• Dogs must be kept on leads and supervised at all times.

Extras

• Facilities/activities including sauna and paddleboarding are subject to extra charges payable on arrival.

Safety

• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the campground/park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Changes to your holiday

• Modifications are subject to a GBP35.00 ($65.55) fee.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.

Safety

• No electric barbecues allowed.
• No gas barbecues allowed.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Safety

• Open fires are prohibited.
• Please do not touch or feed the animals.

General

• Please note that the shower facilities are unisex.
• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

Reception

• Reception is unmanned after 5 p.m.. Please inform the campground while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

General

• Refunds within the indicated cancellation period are only possible if the campground/park is able to relet your unit/site.

Safety

• Swimming in the lake is allowed.

Dogs

• The campground/park does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

General

• The campground/park is not liable for any refund in the event of force majeure.

Arrivals and departures

• The campground/park will send you further check-in information 7 day(s) before your arrival.

General

• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The sauna (and/or hammam) is open between 01/01 and 31/12.

Taxes

• This area is not subject to city tax.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Visitors

• Visitors must leave the premises by 10 p.m..

Dogs

• Your dog must be tattooed or microchipped.

Hired accommodation

• Your unit must be left clean and tidy; a fine of GBP100.00 ($187.28) will be charged for unclean units upon departure.