The Orchards Holiday Park

Μου άρεσε Facilities were great. Lots of shower cubicles with their own sinks and changing areas, great washing up and laundrette facilities and good shop opening hours. Indoor pool was excellent and pool and ping pong rooms were enjoyed as well.

Δεν μου άρεσε Outdoor pool was closed due to an electrical issue which was disappointing as this was the main reason we had chosen this site.

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Από τον διαχειριστή: Thank you for taking the time to write a review.

We can see that you mostly enjoyed your stay, we understand that the outdoor pool situation was disappointing but this was an unplanned event. The break down on the electrical supply lead to a pump failure so it was closed for 7 days. We were lucky that it didn't affect both pools.

We hope to see you again in the future.

Μου άρεσε great facilities - Indoor and outdoor pool - Take away food - Friendly staff

Δεν μου άρεσε nothing to dislike

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Από τον διαχειριστή: Thank you for your kind comments, we hope to see you again.

Μου άρεσε Loved the site nice and clean. Toilet block great, it has 2 swimming pools the outdoor pool is heated which was good, pool room and table tennis, plus shop and a take away.
What else can be said about this site it has hard standing and grass pitches with or without electric.

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Από τον διαχειριστή: We are pleased to hear that you enjoyed your stay in June, it's lovely to know that the hard working staff are appreciated.
We hope to see you again.

Μου άρεσε One of the best camp site we have stopped In . Everything was brilliant specially the toilet and show area . Everything was thought about

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Από τον διαχειριστή: Thank you for your lovely review, we are pleased that you enjoyed your stay and hope to see you again.

Μου άρεσε Really nice pitches, with good, clean facilities.

Staff were lovely, the pitches were nice and flat.

Δεν μου άρεσε Showers locked but door opened when jiggled by my toddler. Not sure if this is a safety feature but was awkward mid shower. 🤣

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Από τον διαχειριστή: Thank you for your review, we are pleased to hear you enjoyed your stay.

The showers can be locked and unlocked from inside but once locked shouldn't be unlocked from the outside.

We hope to see you again.

Μου άρεσε The open space, good size pitches
Electric hook up.
Lovely guy in shop.
Showers 🚿 were clean
Sinks clean
2 x little play areas - good for little people
Open field space - views fabulous

Δεν μου άρεσε 2 blocks of showers - closed
Approx 11 motor homes with 3 /4 showers and a bathroom (with a slow running tap).
Outdoor pool closed
Shop - lovely guy in shop - limited resources
Takeaway - closed

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Από τον διαχειριστή: I am pleased to note that you were partly pleased with your stay and thank you for your feedback, I would like to give you a reply from our perspective.
Our facility block is so big and was designed to have parts closed down when the park isn't busy, this does help us with the upkeep and cleaning as well as heating etc.
The general ratio is that there should be one shower or bathroom available per 25 pitches and 2 ladies and 2 gents toilets per 30 pitches. We are currently offering one unisex bathroom with toilet and basin, one ladies shower with toilet and basin, one gents shower with toilet and basin, one unisex accessible shower with toilet and basin, one unisex toilet with basin and also a baby changing room which is open for all to use which also has a toilet and basin. This more than covers the local council requirements for availability of toilets and showers. I will ensure the maintenance team attend to the poor running water in the bathroom.
I will be sure to let Jack know that you were pleased with his service, we try our best to keep the basics but with just a dozen pitches occupied out of 120 we are unable to stock everything. We also find it hard to know what to stock when many guests have deliveries to the park from the super markets but we try our best not to be throwing stock away.
The same problem with the take away, they tend to open just at the weekend when the park is closed to keep their costs down. Our local pub the Horse & Groom which is just over a mile away does offer a take away service 7 days a week.
I appreciate that we are not for everyone and thank you again for your feedback.
Kind regards
Karen (General Manager)

Μου άρεσε Love the shower facilities, it was clean and nice and warm with enough space and hooks to hang you clothes so things doesn’t get wet

Enough water points around the campsite which is a plus

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Από τον διαχειριστή: We are pleased to hear that you enjoyed your stay and our facilities met your requirements.

We look forward to welcoming you back.

Μου άρεσε Looked and felt like a holiday park - not just an open field. Electricity at the pitch. Grass pitch was well maintained. Bathrooms were clean, heated, always hot water, music while showering and washing up. Warm swimming pool. Pub close by. We and the 2 dogs really enjoyed our weekend.

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Από τον διαχειριστή: Thank you so much for your kind comments I will certainly pass them onto the team members.

We work hard to maintain our standards and it's lovely to hear your appreciation.

We hope to welcome you back soon.

Μου άρεσε Excellent swimming pool, table tennis table was good, great views from the site

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Από τον διαχειριστή: We are glad you enjoyed your stay and look forward to seeing you again.

Μου άρεσε Excellent site with flat pitch and a lovely view. Able to get out on our bikes with quiet roads.
Good to have a pool available to use and a take away and shop on site.
Very clean facilities.
Reception very helpful in helping us with directions to get to the site.

Δεν μου άρεσε Would of liked more choice in the take away.
Bins to be nearer to the pitches. They were all at the top as it was low season.

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Από τον διαχειριστή: Thank you for your lovely review. We are pleased to hear that you enjoyed your stay with us.

We were extremely quiet in October so unfortunately the take away were unable to offer a wide choice as they would during the main season, they close at the end of the month and do tend to reduce stock to avoid waste.

The bins have been relocated due to health & safety. We had previously towed them around the site but after a new risk assessment it was decided that it is too risky with the vehicle we have available. We would hate a "rogue" bin to break loose and cause damage to a guest, their property or a staff member. They were placed at the top as it's easy access for the waste disposal company to empty them and most touring guests would bring their refuse/recycling to the bins on their way out for the day.

We look forward to seeing you again.