Riverside Haven Lodge and Holiday Park

Camping and touring

Admission

• At least one of the party members must be aged 18 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.

Coronavirus

• Onsite entertainment will not be offered due to restrictions imposed by the coronavirus outbreak.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.

Extras

• A charge of NZ$2.00 (£0.96) applies for the use of the shower.
• Facilities/activities including laundry are subject to extra charges payable on arrival.
• Motorbike(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Protective masks must be worn at all times in common areas.
• Public areas are non-smoking.
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Occupancy

• Bookings must not consist of more than 2 different households.
• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).

Pitches

• A cable measuring at least 2 metres is needed for the electric hook-ups.
• Minimum spacing of 2 metres between pitches.
• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• Reception is open from 7 a.m. to 10:30 p.m. between 01/12 and 11/06.
• Reception is unmanned after 10:30 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Only one parent/child pair at a time may use each structure in the play area.
• Please do not touch or feed the animals.
• Swimming in the lake is allowed.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must leave the premises by 8 p.m..
• Visitors must register at reception and pay their fee.