喜欢 The location is fantastic and the staff we spoke to were really nice and helpful.

不喜欢 The pod itself was seriously neglected. The lock on the door was not convincing - we kept having to put valuables in the car. The heater and TV didn't work. The single mattresses had springs sticking out and the double mattress had a slat missing. The worst thing was the toilet block is so far away, which is crazy because surely it's only the pods that need to use them. The toilets blocked often and the showers weren't great either. We were going to eat in the restaurant on the last night but there was a big private party with loud music until at least 11pm. We were glad to leave unfortunately, which is a shame because the Coldingham itself is an absolute gem and we would love to go back.

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来自经理: Thank you for taking the time to share such honest and detailed feedback. We’re really pleased to hear that you enjoyed our fantastic location and found our team friendly and helpful. We’re very sorry that the pod and facilities did not meet the standard you expected. Your comments regarding the door lock, heating, TV and mattresses are particularly concerning, and we’ll ensure these points are raised with the relevant team so they can be addressed. We’re also sorry to hear about the issues with the toilet and shower facilities, including the distance from the pods and the toilets blocking during your stay. We understand how frustrating this must have been. We apologise too that the private event affected your final evening. We appreciate that the noise and closure of the restaurant were disappointing, particularly when you had planned to dine with us. It’s lovely to hear that you still feel Coldingham itself is an absolute gem, and we really hope we can welcome you back in the future and provide the enjoyable experience you were hoping for. Thank you again for bringing these issues to our attention.