喜欢 Lovey little site, toilets were not to clean

不喜欢 We were travelling with another family, I called to see if we could be sited next door to each other, was told as you were busy there would be a £10 booking fee which I paid. When my friends checked in they were also charged £10. There were several empty pitches and really no need to charge us £20!

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来自经理: Hi Julie, Thank you for taking the time to leave a review. We're delighted to hear you had a great time and that you enjoyed your stay with us. We're sorry to hear that the cleanliness of the toilets didn't meet your expectations on this occasion. Your comments have been shared with our housekeeping team so we can continue to improve. Regarding your request to be pitched next to your friends, we understand your frustration. The £10 charge is an amendment fee for changing an existing booking to accommodate specific pitch requests, rather than a charge for the pitch location itself. As both bookings required amendments, the fee applied to each reservation. We appreciate that this may have seemed unnecessary given the availability at the time, and we'll take your feedback on board as we continue to review our booking processes. Thank you again for your feedback. We hope to welcome you and your family back for another enjoyable stay in the future. ^EC