Loch Lomond Holiday Park

喜欢 Unfortunately we arrived a day earlier than planned. Phoned up and asked if there was any chance if we could move our paid leave one day forward. Before I could say anything else I was informed that they were fully booked and that wouldn’t be an option. The place didn’t look that busy so we went online and there was still 3 pitches available for that day for Motorhomes that we could have booked there and then if we wanted too but because she lied we decided to go elsewhere and give someone else our money!

不喜欢 The next day when we should have gone to this site we decided to go home instead, as we were at the end of our tour and she had left a bitter taste in my mouth. Check in was from 2pm still 5pm. It was only at 5:40pm when we received an email for the gate entrance code to get in. Every other place that we had been to in the last 3 weeks had been amazing. So I can’t give feedback on the actual place and its amenities .

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来自经理: Thank you for taking the time to leave your comments. I’m sorry to hear about your experience.
Since reading your review, I have personally checked our availability for the date in question. I can confirm there were no pitches available, and our receptionist was not lying. We are unsure why the system appeared to show spaces online at that moment, but I can assure you there was no actual availability to move your booking forward by a day.
It’s also important to note that, even if there had been space, moving a booking forward is not something we are normally able to do. Exceptions can occasionally be made in truly exceptional circumstances, but this was not the case here.
I understand how this may have caused frustration, and I appreciate you raising it so we can continue to monitor both our booking system and communication to ensure clarity for guests.
Kind regards,
Kara, Loch Lomond Reception

喜欢 Scenery is just amazing

不喜欢 Only 1 shower and one toilet pan
Definitely needs more than 1 shower and toilet for must be 10 touring spaces if average 2 people per ban

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来自经理: Thank you for taking the time to share your feedback. We’re so pleased you enjoyed the beautiful scenery — it’s something we’re very proud of here.
With regard to the facilities, we find that our single shower and toilet generally meet the needs of guests, as our site is intentionally kept small and peaceful to preserve the atmosphere many people come here for. Most visitors tell us they appreciate the simplicity and tranquility of the setup.
We hope the scenery and surroundings made your stay enjoyable overall, and we’d love to welcome you back again in the future.
Kind regards,
Kara, Loch Lomond Reception

喜欢 Location.

不喜欢 Poor facilities; only 1 shower/wc for 14 pitches. No free Wi-Fi. Poor tv reception. Untidy pitch.

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喜欢 Access to a lovely view of Loch Lomand.

不喜欢 Male member of staff very rude ( maybe trying to impress his female colleague) showers a little grubby.

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来自经理: Thank you for your feedback, we’re pleased to hear you enjoyed the lovely view of Loch Lomond.
We’re sorry if your interaction with a member of staff did not come across as friendly as it should have. We always want guests to feel welcome, so we’ll take this on board.
With regard to your note on the showers, the facilities are simple in style to reflect the rural setting, but we appreciate your comments and will keep them in mind.
We do hope the views and surroundings made your visit enjoyable overall.
Kind regards,
Kara, Loch Lomond Reception

喜欢 Loved the campsite. Beautiful scenery and friendly welcome

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来自经理: Thank you so much for your kind words. We’re delighted to hear you loved the campsite, enjoyed the beautiful scenery, and felt welcomed. It’s always a pleasure to know guests have had such a positive experience, and we’d be very happy to welcome you back again.
Kind regards,
Kara, Loch Lomond Reception

喜欢 Location to loch

不喜欢 Too close to busy road and railway.

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喜欢 Lovely location

不喜欢 1 shower 1 toilet for all motorhome pitches
Very poor for amount of pitches
Having to wait to use a toilet or shower
Noise of a very close river and railway track

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喜欢 The pitch was a well kept hardstanding fully serviced pitch (although the coax aerial connection didn't work). The shop was well stocked and reasonably priced. The laundry room had 2 large washing machines and 2 large tumble dryers which were reasonably priced and easy to use.

不喜欢 It appears from the images that the pitches are all close to the loch which is the reason for picking this site as we wanted access for kayaking. However the touring pitches are all set back as the site obviously revolves around the chalet pitches. Furthermore the touring pitches as a result are close to the road which is very busy and the railway is just past this so they aren't particularly peaceful. The pitches aren't particularly big and are only separated by waist height hedges so not much privacy. The toilet block has only 1 shower, 1 toilet and 1 urinal on the male side and 1 shower and 2 toilets on the female side to serve all of the touring pitches. These were not particularly clean either. Entry to the site was difficult. There is a barrier with a code which isn't provided ahead of arrival. There is a bell button which wasn't answered and a phone number There which wasn't answered. I had to wait with car and caravan while my wife walked to reception ( in a downpour) to get access. This wasn't isolated to us- we could see the entrance from our pitch and witnessed this ordeal repeated during our stay. During our second day after a few hours kayaking on the loch, we returned cold and wet needing a hot shower only to find that the power to the shower block had tripped and the site had no awareness of this . So having got ready for a shower we had to get dressed before getting dried to go back to reception to get this sorted and then a long wait in the cold while the problem was resolved. Speaking to another guest at this time we learnt that they had arrived around lunchtime that day and had to wait 2 hours to get the water turned on for their pitch. When we finally did get to use the showerers we found that they were very hot but not very powerful with no way of adjusting- just a push tap. We managed OK but this wouldn't do for a family at all- especially with young children.We've paid a lot less for campsites that are a lot better set up for caravans and motor homes. We paid a premium expecting a perfect place to say while we kayak on loch lomond and were disappointed as a result. The price should be adjusted or the facilities and management of the touring pitches should be improved. I realise that it's a holiday park- not a campsite but this should reflect in the touring pitch price.

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喜欢 It was in a really good location and close to shower blocks which was great. We used the family room for games and that was a lovely communal space. Highly recommend!

不喜欢 The washing machine was quite expensive though!

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喜欢 The whole site is very clean.

Well laid out.

The staff were polite & helpful

不喜欢 Not a major problem, but the bins are down the steep hill from the touring pitches.

The exit onto the main road is a little difficult/dangerous at busy times

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来自经理: Thank you for taking the time to share your feedback! We’re so pleased you found the site clean, well laid out, and our staff polite and helpful, that really means a lot to us. We also appreciate your comments regarding the bin location and the exit onto the main road. While we can’t change the road layout, we’ll certainly take note of your points and continue to look at ways we can make things easier and safer for our guests. We hope to welcome you back again soon!
Kind regards,
Kara, Loch Lomond Holiday Park Reception