Myrtle Farm Holidays

喜欢 Well organised pitches
Plenty of space
Outstandingly clean facilities
Friendly welcome
Very easy to find

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喜欢 Myrtle farm we could not have been happier. Pitches were big everywhere was clean and tidy. Showers and toilet block was always spotless. Dianne and her 1 man team were fantastic. Great place to stay and we will return.

不喜欢 Nothing

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喜欢 Booked an xl pitch and it was a great size. All facilities were spotless and cleaned thoroughly throughout the day. Showers were great - kept a constant temperature. The dog field is a good addition. Loved picking and eating apples fresh from the tree. Friendly and welcoming reception.

不喜欢 Some road noise, but this did reduce overnight, and didn't disturb our sleep.

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喜欢 -The campsite was very clean
-Plenty of space

不喜欢 We have been camping for over 9 years in many different places and have never been treated as we were at Myrtle Farm Holidays.

The owner told us before booking that she normally doesn’t accept groups, but would make an exception.
From the moment we arrived, she repeatedly said to us of being noisy , even at 7:30pm on a Saturday evening when we were talking, listening to music with our children. When we asked if there were any complaints from other guests, she admitted there were none.

Then, unbelievably, she told us that if we wanted to keep listening to music and talking, we should leave her site. Our booking was from Thursday to Monday, but on Saturday evening she told us to leave the following morning. This was completely unacceptable, unfair, and felt discriminatory.

When we left at 10am, she didn’t even say goodbye, and within minutes new guests were already using our pitch, as if our forced early departure had been planned.

This was by far the least welcoming camping experience of our lives. If you value respect, equality and family friendly hospitality, think very carefully before booking here. We will never return, and we do not recommend this place to anyone.

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来自经理: Thank you for your review.

I am so sorry read another review from your party, I did try to work with you to make your groups stay as enjoyable as possible whilst still considering my other visitors.

The Pitchup website and booking platform mentions several times that we do not accept bookings through them of more than 2 pitches, it is such a shame this was not noticed by your group as it was soon apparent that Myrtle Farm Holidays was not the type of site hoped for.

I did try to speak with everyone after the 4 bookings were made, making clear my site rules and offered a full refund rather than disappointment on arrival....I was assured there would be respect for the site rules and apology that the group booking rules were not understood at the time of booking; I respected this and honoured the booking.

It was soon very apparent that we had very different ideas about noise levels/firepit & bbq rules/ loud music etc. I had a complaint the first evening which I followed up discreetly and then several further requests from other customers through the first full day/night for me to speak to the group about noise levels.

After 2 nights a mutual agreement was made that a partial refund would be made and the group could find somewhere more suitable for themselves....checkout was 10am and everything was left clean & tidy, I then moved one of my existing customers that were on a non electric pitch to one of the already refunded & departed pitches.

Myrtle Farm Holidays, myself and my team are continually praised for our friendly & efficient customer service, and a well run peaceful site. I stand by my t&c's; and do not accept bookings through Pitchup of groups of more than 2 pitches, bbqs and firepits must be fully extinguished by 10pm, no loud music, quiet time between 10pm & 7am, and most of all respect for other visitors.

喜欢 Good communication with Diane at the campsite and a nice welcome with an explanation of where everything was. A beautifully maintained site with lovely trees. The pitch was as described - the other side of the hedge was a busy road - but I felt lucky to have found somewhere at short notice on a bank holiday weekend and it didn’t really bother me as I knew to expect it - managed to sleep well enough. The facilities were excellent and kept very clean.

不喜欢 Would have liked a slightly later check out time than 10 so the dew could have fully dried off the tent before packing up. If it had been 12 I might have managed a quick swim in the sea before packing up. Tide was out by the time I was packed and at the beach but that wasn’t the fault of the camp site🤣 Also as a solo traveller it’s a bit irksome to be charged the same as a couple but again this is pretty standard practice…

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喜欢 The Good:
Cleanliness & Maintenance:
The campsite was very clean and well maintained. There was a clear cleaning routine in place both in the morning afternoon and night.
Kitchen is equipped with washing machine and tumble dryer at a cost. Fridges. No kettles microwaves or toasters as other reviews said there were.

Friendly Campers:
The other campers we interacted with were friendly and welcoming. Despite our difficult experience, not once did we feel judged or spoken badly about by anyone else on the site.

Peaceful Environment (For Some):
If you’re a family who enjoys early nights, quiet evenings, and low-key camping — this site may be ideal. It’s clearly geared toward a peaceful, laid-back experience where kids can play quietly and adults can chat calmly in deck chairs.

Wifi:
Available but strength weakens after 5-6meters from benches

Bathrooms are nice and very handy as each shower has large space to wash and change in the same cubicle. Hairdryers fitted inside and out in corridor for busy periods.

Location:
Close to town centre and the pier. But right on a busy country road where we heard many racing.

不喜欢 Strict Noise Rules:
The site manager enforces extremely strict noise rules, both day and night. We were asked to quiet down before 7pm — simply for having music on between ourselves and laughing/talking— and told to extinguish our BBQ with water by 10pm and wouldn't leave us until water was poured over the bbq. Even quiet conversation after that time was not tolerated at 11pm in our own tents as she flashed light inside and said she could hear us and that it needs to stop. We couldnt even talk to one another about the stars as we were gazing at them.

Poor Communication and Attitude from Management:
The manager repeatedly emphasized that she doesn’t usually accept groups of four (despite allowing us), and made us feel like she had done us a favor by letting us book. she was constantly on our tail, even though we are friendly welcoming group who accepts all cultures.
Her approach to communication felt too abrupt and unwelcoming, especially when dealing with concerns or trying to find compromises.

Unclear Website Information:
The website did not make it clear just how strict the rules were, especially around noise levels. Had we known, we might have chosen a different site more suitable for our group dynamic.
The site is called farm holidays, it didn't seem very holiday like more a spiritual retreat.

Unpleasant Facilities Experience:

The bathroom had some hygiene issues, including rusty clothes hangers, dusty extractor fans, and soap residue in shower baskets.

Shower heads are fixed with a metal ring, making it difficult to bathe and reach young children.

The body wash stung my eyes for hours consequently not child-friendly.

Some toilet doors didn’t lock properly, which was inconvenient.

There was visible dust in the air from clogged fans regardless of it being an extractor fan it was still floating down and saw numerous dust balls on floor that had fallen from the fans, leading to sneezing fits during and after showers.

Ground and Safety Hazards:

The field had deep cracks due to dryness, making walking potentially hazardous. Sprinkler management would help yo resolve this.

A loose slab at the entrance to the kitchen area posed a tripping risk, especially for those with mobility issues.

Road Noise:
Field 1 is very close to a loud road. While this isn’t the manager’s fault, it may affect light sleepers or families with small children.

Cut Short Holiday:
Our camping trip, planned for four days, was cut short to two due to the conflict with the site manager with her giving us an ultimatum to keep quiet or find elsewhere (bank holiday nothing would be available at late notice) when going back to say we'll keep it down even more she said she's made the decision to cancel our booking and to leave in the morning. This was especially disappointing for my 3-year-old son, as it was his first holiday and he had been very excited. We had to just drive home and lose our holiday in weston-super-mare. We all was able to carry on in our garden but completely ruined our holiday itself for the kids.

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来自经理: Thank you for your review .....it really was a shame that my site was not a good match for you and your group, you were such lovely people but unfortunately hadn't read the site description & booking T&C's.
Myrtle Farm Holidays is advertised on several platforms including Pitchup (used by this party to book individually), and run as a small quiet site that doesn't accept groups, yes our quiet hours are between 10pm & 7am and yes all fires/bbqs must be fully extinguished by 10pm..... I do remember the reviewer commenting that most people were 'already in bed', they weren't many were still outside sat relaxing talking quietly/playing card games etc.
I did have a complaint the first night and then several the day after regarding the noise levels way after 10pm after many promises from your group.
The party atmosphere & music was very loud the next day and people were again rightly so asking me to intervene, as they wished to relax rather than hear the group shouting over the music.
The opinion was from the group and myself that my site was not a good fit for them, my booking conditions and site rules were not read or respected.
That evening I gave the group the option that if they wished to leave the following morning I would refund the remainder of their stay, provided rules were followed for the remaining hours, giving them the option to book a site better suited to the group....this option was considered between the group and accepted rather than spending the remainder of their holidays here.
Lots of points that have been made I feel need replies too...
- Unfortunately it is not possible to water 3.5 acres daily, and yes the ground is cracking, we are having an incredibly dry summer, but we are between lets filling these with soil.
- The shower baskets are wiped daily and soaked weekly, I do apologise that one was found in this condition.
- The shower heads are not fixed and are on a flexible hose.
- The hair and body wash do not claim to be 'no more tears formula' , we do not supply a children's toiletries.
The extractors have visible filters which are cleaned regularly, their purpose is to extract humidity not blow air/dust in.
All toilet doors lock, I have personally checked.
Thank you for alerting me to the loose slab, I was not aware, this will be reset immediately.
Wifi is advertised as a hot spot and the area clearly defined on arrival, it does not reach the pitches.
This reviewer was on field 2, where there is some road noise....the pitches affected are mentioned on the booking system. Field 1 furthest away from the road.
I am more than happy to answer any questions anyone may have before booking and do stand by my rules regarding group bookings; all firepits and bbqs fully extinguished by 10pm, loud music, quiet (not silent) hours between 10pm & 7am and most of all having respect for other campers.

喜欢 Super clean toilet and shower block.
Personal friendly welcome.

不喜欢 Nothing

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喜欢 Site, access and shower block all excellent

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喜欢 Absolutely massive pitch, loverly site you can hear traffic going past but didn’t bother us it became white noise after awhile. Great amenities, will definitely be staying again when up this way.

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喜欢 Very much liked the hosts, very nice people, pitch was set up very well and large. Very good price for the stay would definitely book again.
Facilities were amazing with good showers and loos.

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