Unity Beach

喜欢 Staff were good

不喜欢 Wasn't told about guest passes we went for food only to be turned away think it should be mentioned when checking in

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喜欢 We thought this was an overall great site, using a campervan for the first time but the site was very clean and tidy, very secure as security was constantly driving round checking site all day and night and Thetford and entertainment was brilliant.

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喜欢 Staff went above and beyond to help with check in due to having a young pup with me. Older gentleman really helpful & polite. Didn’t get his name unfortunately but was a huge help. Travelling solo that is appreciated more than you’d think

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喜欢 Great location. Lots to do needed more time

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喜欢 caters for families so plenty of things to do for children.

不喜欢 row upon row of caravans, therefore privacy is restricted.
Several signs around stating thot e scooters and e bikes not permitted, yet numerous being ridden around.

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喜欢 Toilets and showers very clean, staff was lovely, visability of security was reassuring

不喜欢 Pitches too close together, not enough shops, very expensive prices, takeaways shut too early, not enough walkways next to the road, we reportes a family for using some of our pitch when parking, with only the width of one tyre on their own pitch, and nothing was done. Also, even though our party names were given on booking, we were tols they didnt have our names at the touring site reception and had to go back to the main reception to have them printed

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喜欢 Lots to do, good value for money, facilities where up to date and reasonable.
Not really any queuing even during school holidays.

不喜欢 The carvery and meat portions were great at the wonkey donkey but rj's food could of been a bit better with minimal effort or cost
The burger was pretty dull
The pizzas where ok

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喜欢 Brilliant stay on a lovely site. Will be returning

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喜欢 The entertainment, swimming and activites were great. Really enjoyed the panto.

不喜欢 We decided to move sites to a near by one as very unhappy.

Toilet blocks - not kept clean, in early evening for 2 nights we stayed left in a right mess nothing done to avoid this.

Cleaners smoking in toilets when actually cleaning in there.

Signs for no e-scooters etc. Kids racing around and even after dark with no light, witnesses staff just ignore this while showing new arivals to their pitches.

Kids racing around in the hired golf karts again staff not doing anything about this.

Some holiday makers driving around the site at excessive speed, didnt feel could let my children play outside due to the last few points.

Customer service was awful, when went to speak to someone in main office the next day. They dismissed complaint saying we hadnt brought any concerns to them immeadiatly. All these happened the previous night and raising to security who was driving around could not have missed this seamed pointless. The staff member whos name i have for an official complaint didnt even bother to get up from desk to talk to us. Sat at a desk about 3 rows back with face half covered by screen. Which suggests that they deal with complaints like mine regularly and happy just to bat it away

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喜欢 Facilities were amazing! Playgrounds were incredible and placed everywhere which was perfect. Swimming pool and theme park were amazing. Being able to ride around the site was great. Shops and chip shops were perfect.
Location was great, walkable to the beach.
Staff were lovely! Toilets and showers were clean and plenty of them.

不喜欢 Everything was great but our only disappointment was the tent pitch sizes. They were very tight, meaning you didn't have much space to even sit outside let alone have any activities out, such as swing ball etc. I would say width was ok but depth was no where near enough and we have a standard sized tent. We felt we were sat on the road side.

Small extras: Main road behind us. Wi-Fi was really poor, even when we tried to pay for it, we couldn't it glitched and wouldn't allow us. Included Wi-Fi would be fair.

This may have been us but we didn't seem to have a fresh water supply for drinking anywhere nearby, only one the caravan pitches.

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