Marlbrook Farm

喜欢 Quiet peaceful location, loved the approach on a single track over common land. There was no check in or meet and greet. Just turn up and park at your pitch. Grass parking, level with EHU and water at each pitch. Very horsey, with paddocks and jumping area which gives interest, great views of the Malverns. Large pitches with lots of space between. If you like quiet and fairly remote with good walks this is a good spot. We stayed for a night and didn’t use site toilets or shower.

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喜欢 The pitch was a good size and there was a tap right next to it. The views of the hills were great and the location, being so close to the common was pretty good.

不喜欢 I have stayed in hundreds of campsites over the years and have never experienced such terrible facilities. I recognise that sites sometimes indicate that their facilities are basic but this does not entitle them to simply leave them to get in a disgusting state, which Malbrook Farm seen to think is fine. The 2 toilets/1 shower set up would be adequate if they were clean but both areas were covered in cobwebs and smelt absolutely foul. I challenged the site about the unpleasant state and they informed me that I was expecting too much and they considered it "rustic" and assured me that the areas are "cleaned regularly". Yeah right.

But the worst part is the 'washing up' area next to the equestrian zone. There are thick layers of filth and dust on the worktop, table and sofa. The sole sink had the remains of a tree or large bush dumped in it and was unusable. My partner and I needed to use it but were unable to so we had to go elsewhere to do our washing up. There is a freezer next to the sink which looks like it's had a body stored in it. There is rusty filth mixed with the water at the base. Again, I've never seen anything like it at a campsite.

We booked for 2 nights but could only stomach 1 night. I raised my concerns with the site and asked for a refund for the second night based on the terrible state of the site which they flatly refused to give me.

I would only recommend this site to someone who is completely self-contained and doesn't need to shower, use a toilet or (especially) do any washing up.

To anyone else, unless you are partial to depilated facilities that have been left to rot into a shocking state of disrepair, I would advise you to go elsewhere for your camping experience.

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来自经理: Dear Adam,
I am sorry to hear that you were so unsatisfied with our site.

As I did say to you the bathroom and shower is well documented to be basic.
It is cleaned regularly but it is in a barn so predisposed to dust and cobwebs and muddy footprints.
I can only apologise for the washing up sink. I went to investigate after you reported it had a tree in it and I was surprised to see a sink full of twigs which were fairly obviously from a pigeon nest! I did explain it is a rustic site! This must have happened very recently as it was used by campers in previous days. They were fairly easy to remove so the sink is now clear again.

The sofa and the freezer that you have submitted pictures of are nothing to do with the campsite so I am unsure of the relevance of them.
They are both stored in a hut open to the elements and not part of campers facilities and therefore not representative of the site... I am mystified as to why you went to and opened up the freezer. It's a bit like going in to one of the stables and being upset that you found horse poo in it!
In light of your comments I will be keeping an eye on pesky pigeons and make it clearer to campers the areas that are out of bounds.

喜欢 South paddock tranquility - pitch 4 was perfect. An orchard view which felt like I had my own garden with dappled shade in the hot weather. A great location for walking in the Malverns

不喜欢 I can imagine some might find the facilities a little sparse and basic.
Some traffic noise which was a surprise for the location.

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喜欢 Loved the peace and quiet the pitch

不喜欢 Nothing

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喜欢 Huge pitches, lovely and peaceful with views of the Malvern Hills.

不喜欢 Picking our way through the poo across the stable yard to get to the toilet and shower. Dismal phone signal and WiFi still not working.

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喜欢 Lovely place to stay two pubs within walking distance

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喜欢 The site was quiet and friendly, The pitches were level and large with excellent views of the Malvern Hills. The pre arrival instructions had sufficient detail to arrive without site contact, including clear travel directions. This was a great site for the first test of our campervan.
Advised in advance there would be no wifi.

不喜欢 Could have done with arrival information the day before rather than on day of arrival. Toilets out of toilet paper on the Saturday and still not replenished Sunday morning (Most campers come prepared for that though)
On the pricey side for basic site facilities.

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喜欢 Very good sized pitch. Accommodated us and our friends giving us side by side pitches. Lovely and quiet site with excellent areas to walk our dogs.

不喜欢 Not really disliked but a shame there wasn't more showers for the site and the toilets could do with a sweep of the cobwebs.

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喜欢 Beautiful setting, very level site. Friendly welcome. Basic facilities but absolutely fine.

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喜欢 Beautiful situation in foothills of the Malverns

不喜欢 Very poor access having to negotiate tight bends through farm gates and posts Facilities negligible One joint toilet and shower for the whole site and the shower wasn’t working!Beautiful situation Atrocious facilities and access

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