Bainside House

喜欢 The wife and me fished for 2 days catching about 8 fish each on both days all between 3lb to 8lb with lots of Lilly's where you can get snagged up , also the pub next door is very good for food but it's a bit expensive

不喜欢 On the way there had a phone call to say we can't have are pitch because it's water logged so I agreed to use a pitch next to the pub and we could pitch again the next day after 11AM because it was occupied ,so we lost time on are holiday having to set up a awning on the next day, we also smelt sewage now and again on the first pitch next to the pub not sure where it came from , the site could do with updating the toilets they were clean but very cold and doors need replacing not just putting a sign on the doors saying this, we had been very polite talking to Paul and he had been nice till the last day where I went to pay him for are 2 days of fishing , he was cleaning the shower and I said can I pay you for fishing he said how many days, I said 2 days me and the wife £10 each =£40 he said you can't pull the wool over my eyes you fished for 3 days Sunday Monday and tuesday I've been watching you on CCTV (nice to know) with CCTV everywhere even one on are caravan, we were pitching up on the Sunday till 3pm if he checks his CCTV, he then said, look at this... picking out pubic hair out of shower drain and putting it towards my face, I said we used are own shower in caravan nothing to do with us , with that he said give me the £40 and walked off not wanting to talk anymore, to Paul if you watch your CCTV you will see we only fished 2 days easy to spot me the wife and a Labrador all sitting together , on Monday and Tuesday. Your wife was very nice pity you couldn't be the same.

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来自经理: Thank you for taking the time to leave your feedback.

We note that you and your wife enjoyed the fishing and made use of the pub next door during your stay.

However, we must correct several points in your review. Prior to your arrival, you were clearly informed that the grass pitches were very soft due to recent weather conditions. While not waterlogged, they were unsuitable for vehicles, and to prevent any risk of getting stuck, you were offered a hardstanding pitch. You were also advised that you could move to a hardstanding pitch closer to the lake the following morning once it became available (check out for guests is 11am). This arrangement was explained in full and agreed before your arrival.
For clarity, you were not required to move pitches at any point and could have remained on the allocated hardstanding pitch which was only 200 yards from the lakeside, for the duration of your stay.

With regard to the facilities, you acknowledged that they were clean. Your additional comments regarding temperature and maintenance have been noted and will be addressed as part of ongoing improvements.

In relation to the interaction described, we do not accept the account as presented. Paul is consistently polite and professional in his role. Furthermore, on arrival you asked both Fiona and Paul on separate occasions about fishing prices, and the information was clearly provided to you each time. When you later approached Paul, he was carrying out his routine weekly task of cleaning the shower filters. At all times, our team conducts themselves appropriately and communicates clearly with guests, including in relation to pricing.

Finally, the intermittent odour you mention has not been reported by any other guests. Nonetheless, this will be checked.

We make every effort to be clear, fair, and accommodating. On this occasion, we are confident that the situation was handled appropriately and that accurate information was provided throughout. We therefore do not recognise your review as a fair reflection of the service received.

We wish you well in your future travels.

Fiona and Paul

喜欢 Great hosts, clean quiet site with good pitches and facilities.
Nice big showers and toilets kept in good order.

不喜欢 Nothing

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来自经理: Thank you so much John for taking the time to pop a review on.

So pleased that you enjoyed your stay with us and we look forward to welcoming you back anytime.

Sorry we missed you leaving site.

Happy travels

Fiona and Paul

喜欢 Lovely quiet site with lovely owners very helpful.

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来自经理: Thank you for your lovely review, we are pleased that you enjoyed your stay.

We hope to welcome you back again soon

Enjoy your travels!!

Fiona and Paul.

喜欢 Nice hardstanding pitch with power and water. Really pleasant and helpful owners.
Clean facilities. All good.
3 miles from Woodhall Spa and nice local pub less than a couple of minutes walk.

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来自经理: Thank you for your lovely review, we are so glad that you enjoyed your stay.

We hope to welcome you back again.

Enjoy your travels!!

Fiona and Paul

喜欢 Lovely small site in a very peaceful village. I enjoyed a relaxing stay there, and it's close to a lot of nice Lincolnshire places if you like to drive around.

不喜欢 Nothing

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来自经理: Thank you for your lovely review, we glad that you found it relaxing.

We hope to welcome you back again.

Enjoy your travels!!

Fiona and Paul

喜欢 This is a lovely peaceful site
Facilities are spotless and a very welcoming owner
Bonus of having a country pub next door

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来自经理: Thank you for your lovely review, we are so pleased that you enjoyed your stay and appreciate your feedback.

We hope to welcome you back again soon.

Enjoy your travels.

Fiona and Paul

喜欢 Very polite welcoming owner. Felt very welcomed. very well kept very clean. A nice quiet park. Amenities very clean. Will definitely stay again. 5*

不喜欢 Nothing to dislike

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来自经理: Thankyou so much for your lovely review!!

We look forward to welcoming you guys back soon.

Enjoy your travels!!

Fiona and Paul

喜欢 Very friendly staff nice clean site with great facilities

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来自经理: Thank you for taking the time to pop a review on, we are glad that you enjoyed you stay.

Hope to welcoming you back again.

Fiona and Paul

喜欢 The location for Woodhall Spa and Horncastle is ideal.
The Ebrington Arms (pub of the year 2019) is located next to the site.
Fishing is great, the toilets and showers are ok, but was informed that they're being upgraded, that said they were clean and heated.

不喜欢 Couldn't see a drive over grey waste area.

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来自经理: Thank you for taking the time to pop a review on, glad that you enjoyed your stay.

The grey waste drive over is located in the car park next to the fishing lake, apologies if this was not pointed out to you, we also supply waste water carriers which are located next to the Elsan point for guests to borrow if they do have their own.

The facilities are being upgraded, the shower blocks are being done individually, we started with the accessible one last season, new doors will hopefully be fitted in April. Always a job to do!! Glad that you found them clean and warm.

We look forward to welcoming you back.

Enjoy your travels.

Fiona and Paul

喜欢 Peaceful site, easy access to Woodhall spa and helpful friendly owners.

不喜欢 Nothing to dislike

向朋友推荐 再次前往

来自经理: Thank you for your lovely review, we are pleased that you enjoyed your stay.

We hope to welcome you back again soon.

Enjoy your travels.

Fiona and Paul