Понравилось Loved it

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Понравилось The view and peace

Не понравилось I was expecting compost toilets so was happy when I saw portaloo’s until I went inside. Absolutely disgusting, compost toilets would have been so much better. I don’t know if they clean them or didn’t top them up with water but everyone had xxxx up the bowls. So disgusted we ended up leaving early. Luckily for us we are only in Weymouth but for some people who were there for a holiday… you poor things! I did try and call the office to tell them how revolting they were but it went a “full up voice mail” certainly won’t be recommending or returning.

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От менеджера: Thank you for your feedback. We’re glad you enjoyed the peace and the views, but genuinely sorry the toilets were in this condition during your stay. The portaloos have been an ongoing challenge for us this season. They are professionally emptied twice a week, cleaned twice a day, and checked regularly throughout the day by our team, but unfortunately, at busy times they can deteriorate quickly between checks, particularly when they haven’t been flushed properly. That said, what you describe is clearly not the standard we want for our guests. We're also sorry that you weren’t able to get through to us. We would absolutely have wanted to know at the time so that somebody could have gone straight over to deal with it. We originally had compost toilets on site, but unfortunately had to take them out of service due to ongoing problems with waste collection. The good news is that we now have planning permission in place for much better permanent toilet facilities. We're sorry that this affected your stay enough for you to leave early, and thank you for bringing it to our attention.

Понравилось Loved the peace

Не понравилось Nothing

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