Leaving

When we arrived we were told we were not booked in so there was no space for us, apparently Pitch up had not told the site that we were coming. We were just crammed in somewhere not big enough for us, we paid for an XL pitch and did not get that! Music went on from a neighbouring caravan till 2.30am, nobody came to sort the situation out. Toilets were not cleaned, I didn’t even dare go into the showers!! No soft play as advertised, park was run down, everything was just run down and needed updating. Terrible customer service would not return

Access to site entrance was fairly easy.

On arrival I was just given an envelope with a pitch number on and very limited and vague information as to where the pitch was. Not accompanied to pitch and no site map provided.
Once through the barrier to the area for touring caravans the condition of the road deteriorated to a very poor state with numerous pot holes etc.
Pitch numbering on the electric hook up box was difficult to see and actual pitch markings were vague.
The pitches were overgrown and full of grass weeds and nettles as was the access to the fresh water tap on the higher section of the site.
The whole place looked like it had not had any gardening or grass cutting carried out for some time.
I had to go off site on Saturday to get some shopping and when I returned the site manager had been up with another couple and pitched them in between my pitch and next door…and they had then proceeded to pitch their camper van awning on my pitch! Basically their tent was about 4.5-5 feet from my caravan door.
I went to reception to complain and was told that the General Manager was currently off site but would visit later. He never came.
From my pitch it was about 200 yards to the toilet and shower block which also incorporated the only grey and toilet waste on site. On Saturday the block was clean and okay but on Sunday morning it was evident it hadn’t been cleaned and most toilets had little or no toilet paper.
During my stay I was advised by other visitors that the advertised pool was not clean and the bar area was not great.
There was also noise from a karaoke night in the bar on Saturday evening until around midnight.
Also when talking with other guests it was stated that they had already complained to the manager about the state of the pitches and poor upkeep and they had been told by him that the upkeep of the touring area was the responsibility of pitch up as they took the booking. I have little reason to doubt what was said so maybe Pitch Up need to contact the site to confirm the terms and conditions and responsibilities of each party!
The price of the pitch was £45 per night…but it really was not worth this and £20-25 would give a better indication of the facilities - however I am probably doing other sites, prices in that bracket, an injustice!
Definitely a great area but I won’t be going back to that site and don’t recommend it at all.?

The views from the bar area

Children running wild. Disgusting toilets and showers. Lack of food facilities. Poorly kept pitches, bushes not cut-back, covering electric points. Pitches too close together, total fire hazard.

Lovely warm pool

Disorganised booking in system: pitches to small to close together, not clearly marked, fire hazard when so close. Next caravan 30 cm away from their awning. The end of rows are not marked and then caravans coming down the wrong isle and getting stuck: touring pitches neglected, full of weeds and can’t get to the electric hook up because of them. Apparently pitch ups responsibility to maintain touring pitch.

The other campers on site

What a disgrace paid 45 pound for one night for a hardstanding gravel pitch to be allocated a piece of overgrown grass full of nettles .also the toilet block was the worse I've seen

Swimming.

Won't be returning, from the minute we pulled up nothing but trouble. We arrived at 1pm to find out our pitch had been triple booked having to move several times, ants nests everywhere! Finally, set up at 5pm so a day wasted really! no communication what so ever. The club machines rob your money too! All toilets was locked by kids messing about, no toilet rolls. No views to look at just bushes.

Absolutely nothing.

I don’t think 4000 letters is enough. So just AVOID AVOID. No security to deal with noise complaints. It’s like staying on a car park . Feel like your van is going to fall off pitch. Pitch not flat. One water point and dirty. Toilets not clean showers boiling hot. Sat on loo and loo paper that kids had thrown on ceiling fell on me. Club hut feel sorry for bar manager. Kids in bikes in venue. I want my money back and time!

It was amazing. Staff was friendly the entertainment was brilliant and pods was lovely and clean

Nothing

Clean, good wash facilities, nice staff

Hard pitch for caravan too small and dropped down at the rear . No 25

Everything about our stay was perfect. The pod was very accommodating and a lovely area...nice and quiet.

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