Kayleigh the staff member and the burger van man was lovely.

Wouldn't go again.
Some of entertainment staff aren't friendly 😒
Pool hasn't been scrubbed in a while
No map to show where to go and pitch up had to unhook twice before even finding our pitch as the roads are that barrow you can't turn around.
Function room and floor near bar area clearly doesn't get cleaned full of spilt drink stains the kids clothes were filthy from playing.
Stinks near the public shower rooms.
Kayleigh the blonde lady on desk was lovely and went above and beyond to improve our stay, the lady on desk could crack a smile.
Woke up to sick infront of our tourer.
Pitch was poorly maintained full of weeds and not clear which part is ours.
Games for kids were fine.
No cash at bar and no cash machines for kids game room. Note machine for changes was out of order also.

Said WiFi included ...you get 1 hour then have to pay for package.

Never again.

Not great needs attention

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Nothing

Dirty pitch, not maintained.
Dirty sanitair, i think they don´t clean it. When i arrived there was outside a sign that they where cleaning, when i leaved the sign was still there and it was not cleaned.

Location value

Keeping deposit for a couple of days, not sure if that’s right? Hoping I will get my deposit back.

Size of the pod.

The pods are on a bit of grass on a slope there’s about 6 foot of grass slope (going downwards) in front of the pods then the main road & barrier to get on site which is busy & no fence, the view is the toilet & shower block & everyone coming on to site staring at you! I had my 2.5 year old grandson with me & the poor kid couldn’t play in front of the pod. I’ve never stayed in a pod that isn’t level with flat grass & space for kids. I could feel the mattress springs & the futon was shocking too. No fridge or running but there’s a sink? Porch floor on the pod had holes in it & was warped. The park is absolutely rubbish, outdated & tiny. Shower block is old & outdated in fact the whole place is. The pool tiles are all brown slimy, you get an hour in it. It all needs updating & some money spending because it just looks so scruffy but has so much potential. Everyone we spoke to was unhappy with the place. It’s false advertising & I’m contacting Pitch Up because it’s definitely not 4 star, maybe a 2 at a push. No soap in the dispensers in toilets, no straws behind the bar which opens at 5pm with no entertainment. Will never be going back.

The swimming pool was nice warm and clean.

The touring pitches all looked very scruffy! Broken fences ,electrical hook ups broken showing live wires and the fire point was not visible as was in the bushes,very dangerous.
All needed weeding and mowing.Touring pitches very cramed together with no guide lines to help with placement of your caravan.They double booked several of us on the same pitch blaming it on you(PITCHUP)

In the park there was glass all over the floor .This was never maintained by the staff we ended up tiding it up ourselves before someone got hurt

Arcades machines very rarely on for the children to enjoy..
No consistency with the mobile catering van, never knew when it was going to be open and with no shop on site made it hard to buy food. The wifi was terrible hard to make a phone call.The bar also disappointing not very well stocked even ran out of straws. Overall this is definitely not a four star sight!

The lack of staff is definitely showing on this site but the staff they do have work incredibly hard such a shame

We will not be returning!!

The entertainment for children

Extremely hot in a pod at night when the weather is so hot

Touring pitches over grown with weeds and nettles grand children stung numereous times. No disabled toilet faciltities and not worth £45 per night.

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Friendly staff

Ground were unkept, toilets and showers were dirty due to cleaned on a regular basis. After going to the toilets one morning then in the afternoon still still looked the same un cleaned

Leaving! The pitches are overgrown unkempt and not marked out! The tourer area is like a carpark

The whole place! Unorganised, on arrival reception closed so had to go to bar to find help, a lovely member of staff told us where to go and gave us a welcome pack with pitch number, gate code and stated no WiFi access wrote on front! Inside the pack was the bar times, no information regarding water, elson or waste water points and no map of the site. When arriving to the pitch we presumed to park infront of electric meter, the pitch was overgrown and full of weeds, a bit later another motorhome arrived and we found we had to share garden space as we were directly facing! The next day a camper was placed no more than a metre away from our otherside which is definitely against fire regulations!this site is most definitely not a 4* and the price is disgusting compared to others! The general feeling was that a bit of waste land was opened for tourer use! The toilets were not clean and bins overloaded and unkempt, alot of people around us struggled to get their pitch as others were already on them, after 5 when the office closes there is no staff available to help so basically a free for all! Just park where you can! We won't be returning and would like a refund!