Rouselands Farm Camping

Понравилось Clean toilets/showers in a proper building, sink, hot water, kettle, electric points, quiet,

Понравилось Lovely views and very quiet. A clean and tidy wash area and access to a fridge. The hosts are friendly and the sausages they sell were well received at a bbq we took them to. Thank you

Не понравилось No bin in the toilet cubicle

Понравилось Everything was great, shower block, toilets, location, fridge, we had a great time.

Понравилось Very kind, good shower facilities, cows and sheep

Не понравилось Bit noisy

Понравилось Lovely farm with clean facilities. Plenty of animals to see and beautiful views. We have bought burgers from the owner which were incredible. Pitch is reasonably priced which is great

Понравилось Good facilities and nice quiet spot

Понравилось Facilities were clean and kept to a good standard. Short walk from the campsites. It was quiet and plenty of space for each pitch.

Понравилось A small campsite in a large field, so space for people to spread out, with great bathroom and shower facilities

Понравилось We love this site, this is our 3rd visit!
We love:
● The shepherd's hut is bright, clean and warm and has most stuff you'll need for living there.
●The beds are really comfy.
●The area outside the hut is well maintained and is a nice big spacious area for us to play. ●Great for picnics, bbq's and fire pit
●Wonderful views, great sunsets
●Quiet and secluded, very peaceful. The only sounds we heard was from the cows and sheep
●Great outhouse type building with washing up amenities, a microwave, fridge, toilets and showers. This building is always clean an warm at all times of day
●The host family are so lovely, they are always on hand to help or to teach us about the farm! We love wandering around the farm animals and farm equipment and learning about farms.

We would recommend to anyone and plan to return every year.

От менеджера: What a lovely review, thank you for taking the time to leave it, it means a lot to us. We try our best and hope people have a great stay with us. It is always a pleasure to see your lovely family and we are looking forward to your next visit already. Best Wishes, Alison and Shaun

Понравилось Nothing

Не понравилось Upon arrival, we were immediately met with unsanitary conditions. Dead flies and wasps were falling from the blinds, and a significant number of flies were entering the hut through the roof. These conditions were very unpleasant.
We promptly contacted the host to report the issue and although she advised she would visit the hut to assess the situation We felt the only option was spraying an enclosed sleeping area, which we would not of been able to sleep in with 2 children, this was also not going to address the ongoing infestation. We chose to leave & book other accommodation for our weekend away. Since leaving the property the hosts responses to our emails seeking a refund are somewhat unprofessional and we only received a £50 refund out of the £149 we paid to stay, being charged £99 to use the toilet in the shower block which was disgusting we wouldn’t of showered in there had stayed there & for the children to sit on the double bed whilst we tried to get rid of the dead flies & wasps & the alive flies that were suddenly appearing is rather steep. We fully understood we were staying on a working farm however we did not expect to be welcomed with what was in the shepherds hut & the response from the host was very unprofessional. The reviews currently listed on Pitch up are not for the shepherds hut they are for the touring camping field she also has on site, there are NO REVIEWS on the shepherds hut..! We definitely would NOT recommend staying here to anyone…!

От менеджера: Many thanks for your review, I am sorry that you did not enjoy your visit to our farm.

We have 10 camping pitches (not touring) and only 1 Shepherds hut so the campsite pitches do gain more reviews overall, but the reviews for the hut are there, including a 10/10 review for the hut only 2 reviews below yours and another only a few below that. However I am sorry you were not able to see them.

You paid £140 for your stay, £21 of that was the non-refundable deposit that you paid to Pitchup. As per the Pitchup.com cancellation policy on your booking the payment is non refundable within 1 week of the arrival day. Also no refunds/discounts for inclement weather, late arrivals or early departures. 

The main issue for us and many in the hospitality industry is that you also chose to leave without giving us opportunity to rectify anything, despite me offering within 6 minutes of your contact, which I was willing to do. Had there been an issue I would have refunded you fully but when I went to the hut after you left there was 1 fly in the hut, none 'emerging' from the ceiling and on the subsequent days that I checked the hut there were no flies to be found. 

Yes we do live on a farm and in the countryside and so unfortunately insects are a part of that. However, having checked the hut both before and after your visit I am confident that there was no ongoing issue. 

We are a small farm and every booking is a vital income. Having said that, we go above and beyond to do everything we can to make sure our guests have a great stay. You have now also raised concerns that you did not raise when you were here, again giving me no opportunity to respond. We were unable to re let the hut for that time period at such short notice. You had also used the bedding and toilets and so cleaning costs were incurred. I also purchased and decorated the hut with balloons and a birthday banner at your request for no extra charge. With all this I still refunded you £50.00 as a goodwill gesture. 

I am sorry that, despite this, you find my response unprofessional. 

We are forever thankful for the wonderful visitors, guests and now friends that we have made since starting our campsite and Shepherds hut, many of whom return year on year and without whom we certainly wouldn't have kept going.

With all good wishes
Alison and Shaun