Hook Farm Campsite

Понравилось We had a lovely time at Hook Farm. The hosts couldn’t have been more welcoming and helpful. Easy walk into Lyme Regis for a swim. Lovely facilities at the camp site that were clean and hot showers. We will deffo be returning.

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От менеджера: We are so pleased that you had a lovely stay with us and we hope to welcome you back again soon.

Понравилось Everything!! Staff so friendly and accommodating. Cleanliness of whole site. Showers, despite the 20p for 4 minutes is a great idea and they are so worth it. Pitches are not uniformed which is lovely, utilising the best of the views. Dog off lead walk in the field behind, was a great addition. Riverside walk to Lyme Regis, picturesque and not steep, took around 40 minutes. The Talbot Arms pub 5 minutes away- good beer. Food trucks during our stay was lovely idea and meant no cooking! Shop on site does essential when needed and not over priced. Amazing site, will definitely return.

Не понравилось Nothing

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От менеджера: Thank you for your lovely review I will pass on your kind comments to our team. We are so pleased that you had a lovely stay and enjoyed the visiting food trucks. We love the photos thanks.

Понравилось Lovely campsite, peaceful, friendly, clean and everything you need

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От менеджера: Thank you for your kind review, we're glad you enjoyed your time here.

Понравилось Quiet pitch with beautiful scenery

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От менеджера: Thank you for the lovely review, we are so pleased that you enjoyed your stay with us and we hope you can visit again soon.

Понравилось Very clean
Very friendly owners
Lovely area

Не понравилось Nothing

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От менеджера: Thank you, we're glad you enjoyed your stay!

Понравилось friendly staff and clean site. Excellent facilities and wi-fi throughout. No service at all on 4G or 5G so very grateful for the wi-fi. I even had a little garden area and hedge next to my pitch. Great views.

Не понравилось nothing

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От менеджера: Thank you for the great review we are so pleased that you had a lovely stay. We hope to see you again soon.

Понравилось Good location

Не понравилось Good location, but unfortunately ruined by extremely rude and unwelcoming staff.

We stayed for three nights over the August Bank Holiday. On arrival, we asked if a one-hour-later check-out might be possible on Tuesday, depending on availability. We were immediately told that this was not allowed and that we would have to pay for an entire extra night. On Monday afternoon, we were the only guests on the tent field, with no new arrivals, so this seemed particularly unreasonable.

The site also has very strict rules about tent positioning and parking, but these were not clearly explained to us on arrival. We were later confronted by a member of staff, Dave, and told to move our car and re-pitch our tent, despite there being no practical space to do so. We moved the car to the nearby car park to avoid further confrontation, but a member of staff followed us there and insisted that all spaces were reserved, despite there being no signs indicating this. He then demanded £10.50 per day for parking.

When we agreed to pay, he suddenly said, “I’ve changed my mind. F*** *** the campsite, you are trespassing,” and threatened to call the police.

We have never experienced such aggressive and unprofessional behaviour at a campsite. Clearer communication and basic courtesy would have made a huge difference. Sadly, despite the good location, we would not return or recommend this campsite.

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От менеджера: Thank you for your feedback.

To ensure a consistent check-out process, we do not offer late check-outs.

In regards to tent/car positioning, this is based on a thought-out process; to ensure safety and comfort for our guests, while reducing damage to the pitches (especially during wet periods). While we did show you where to position your vehicle on arrival, we appreciate you may not have been aware of this.

Our staff share our strong customer service ethos and this shows in many of our reviews. They would certainly not be swearing at guests, we have discussed this directly with them.

We are certainly disappointed to receive this feedback, as everything we do is to ensure a positive customer experience. However, we have taken your comments on board regarding the pitching and will ensure we make it clear in future.

Понравилось Nähe zu Lyme Regis; landschaftlich reizvoller Platz

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От менеджера: Thank you for your review.

Понравилось Staff were great, very friendly and helpful and a lovely well maintained campsite.
Beautiful location.

Не понравилось No hairdryers or electric point in the loos, in the area where the non electric hook up campers are located.
Given there is solar panels, I don’t think it’s much to ask for this, even if the campsite needs to put the fee up by £1 per night to cover this.

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От менеджера: thank you for your great review, we hope you can visit again soon. Thank you for the feedback.

Понравилось Lovely site, it’s was a fairly large site for us but because of the way it’s laid out it feels private. The toilet block is modern, we mostly used the lower one. We had to walk up to the top block to freeze ice packs.
Yes, the showers are 20p but it wasn’t a problem, there is a count down so you know how long you’ve got left. I was worried about this before we arrived but it meant the showers weren’t busy and I never had to queue, even on bank holiday weekend.
The shop was well stocked and the wardens were friendly and helpful.

Не понравилось I didn’t dislike anything but less mobile people may struggle with the hilly site.

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От менеджера: Thanks for your positive review, we're happy you had a great stay with us.