Holywell Bay Holiday Park

Понравилось The only real positives about Holywell Bay Holiday Park were the peaceful camping area and the great location, just a short walk from the beautiful Holywell Bay beach. Unfortunately, the rest of the experience left a lot to be desired.

Не понравилось The toilet and shower facilities were filthy, and the staff were far from welcoming - bordering on unfriendly, which made us feel more like we were in a prison camp than on a holiday. The clubhouse was extremely run-down, reminding me more of a council estate social club than a family-friendly environment. I certainly didn’t feel it was suitable for children, especially not for those with additional needs.

My son is autistic, and going on holiday is always a challenge for us. His scooter really helps encourage him to explore and engage with new places. We were respectful and carried it into the clubhouse, tucking it out of the way next to our table (in between the chair and the wall) while we ordered food. Unfortunately, the layout of the clubhouse meant we were getting constantly bumped into by people queuing for the shop, so we moved tables – only to find that my son’s scooter had disappeared. This caused him a great deal of distress.

We rushed to ask staff, and discovered that the security had moved it without saying anything to us – apparently because their manager thought he might trip over it. Not only did they take it without permission, but when I asked them to keep an eye on it now that it was outside, they refused and said it wasn’t their responsibility. In my view, once they moved it without consulting me, it became their responsibility.

As a single parent, the situation quickly became unmanageable. My son was too upset to return to the clubhouse, and we ended up abandoning our food and drinks – which had cost us nearly £35. The whole situation completely ruined our stay and highlighted how poorly equipped this site is for families with additional needs.

The electric hook-up on my pitch didn’t work. I spent a long time trying to sort it myself, but with no success. To make matters worse, there was no mobile signal on-site to call for help or assistance.
There is also no internet or WiFi signal available on the campsite.

Thankfully, I had only booked one night. We left and continued our trip at Perran Sands, which had a completely different atmosphere and helped salvage the rest of our weekend.

I would not recommend Holywell Bay Holiday Park – especially not to families or anyone looking for a welcoming, well-maintained, and respectful environment.

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Понравилось Unfortunately not much

Не понравилось Lack of cleanliness and general disrepair of facilities. Toilets and showers were disgusting. Pool life attendants spent whole time messing around with hose and being pushed into the pool. No life attendant on top of slide leaving kids to crash down onto others at bottom. Freezing cold despite being advertised as heated. Perhaps this was due to cold water hose being sprayed in and cold water thrown in bucket fulls by the 3 attendants. Poor food and service in venue, lack of staff on duty. Only positive was we were only there one night.

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Понравилось Good layout

Не понравилось Cabins opposite us blaring music till 3:15. No staff cared despite telling them by multiple other campers. No hot water in the showers for men. Facilities were not cleaned the whole time I was there. No WiFi and location means no signal whatsoever.

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Понравилось Large pitches with loads of room for children to play. Site has everything you need and only short walk to beach

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Понравилось Fabulous location, clean facilities well kept pitches

Не понравилось Internet

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Понравилось Proximity to the beach

Не понравилось Shower and toilet block were tatty, and not kept very clean. Dead flys around wash basins and dirty floors even in the shower. So as soon as you step away from the shower to dry off, your feet will get muddy again.

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Понравилось Clean and well kept site. Short walk to the beach

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От менеджера: Hi, thanks for taking the time to leave your review. We're pleased you enjoyed your recent stay at Holywell Bay and hope to see you again soon! ^AB

Понравилось The friendly onsite staff, the clubhouse staff Jane, Peyton, Kelly and the rest were fun and friendly too the club entertainment Ricky and Simon kept us entertained with their fun games. We had a great week and will be returning again next year

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От менеджера: Hi Claire, thanks for taking the time to leave your review. We're pleased you enjoyed your recent stay at Holywell Bay and hope to see you again soon! ^AB

Понравилось Very close to the sea 🌊

Не понравилось More seagull

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От менеджера: Hi, thanks for taking the time to leave your review.

We're pleased you enjoyed your recent stay at Holywell Bay and hope to see you again soon. ^AB

Понравилось Lovely clean site and dog friendly, the staff are so friendly and lovely, would definitely stay again, thank you for a lovely stay x

Не понравилось WiFi poor

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От менеджера: Hi Karen, thanks for taking the time to leave your review.

We're pleased you enjoyed your recent stay at Holywell Bay and hope to see you again soon. ^AB