The Orchards Holiday Park

Понравилось: Really nice pitches, with good, clean facilities.

Staff were lovely, the pitches were nice and flat.

Не понравилось: Showers locked but door opened when jiggled by my toddler. Not sure if this is a safety feature but was awkward mid shower. 🤣

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Понравилось: The open space, good size pitches
Electric hook up.
Lovely guy in shop.
Showers 🚿 were clean
Sinks clean
2 x little play areas - good for little people
Open field space - views fabulous

Не понравилось: 2 blocks of showers - closed
Approx 11 motor homes with 3 /4 showers and a bathroom (with a slow running tap).
Outdoor pool closed
Shop - lovely guy in shop - limited resources
Takeaway - closed

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От менеджера: I am pleased to note that you were partly pleased with your stay and thank you for your feedback, I would like to give you a reply from our perspective.
Our facility block is so big and was designed to have parts closed down when the park isn't busy, this does help us with the upkeep and cleaning as well as heating etc.
The general ratio is that there should be one shower or bathroom available per 25 pitches and 2 ladies and 2 gents toilets per 30 pitches. We are currently offering one unisex bathroom with toilet and basin, one ladies shower with toilet and basin, one gents shower with toilet and basin, one unisex accessible shower with toilet and basin, one unisex toilet with basin and also a baby changing room which is open for all to use which also has a toilet and basin. This more than covers the local council requirements for availability of toilets and showers. I will ensure the maintenance team attend to the poor running water in the bathroom.
I will be sure to let Jack know that you were pleased with his service, we try our best to keep the basics but with just a dozen pitches occupied out of 120 we are unable to stock everything. We also find it hard to know what to stock when many guests have deliveries to the park from the super markets but we try our best not to be throwing stock away.
The same problem with the take away, they tend to open just at the weekend when the park is closed to keep their costs down. Our local pub the Horse & Groom which is just over a mile away does offer a take away service 7 days a week.
I appreciate that we are not for everyone and thank you again for your feedback.
Kind regards
Karen (General Manager)

Понравилось: Love the shower facilities, it was clean and nice and warm with enough space and hooks to hang you clothes so things doesn’t get wet

Enough water points around the campsite which is a plus

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От менеджера: We are pleased to hear that you enjoyed your stay and our facilities met your requirements.

We look forward to welcoming you back.

Понравилось: Looked and felt like a holiday park - not just an open field. Electricity at the pitch. Grass pitch was well maintained. Bathrooms were clean, heated, always hot water, music while showering and washing up. Warm swimming pool. Pub close by. We and the 2 dogs really enjoyed our weekend.

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От менеджера: Thank you so much for your kind comments I will certainly pass them onto the team members.

We work hard to maintain our standards and it's lovely to hear your appreciation.

We hope to welcome you back soon.

Понравилось: Excellent swimming pool, table tennis table was good, great views from the site

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От менеджера: We are glad you enjoyed your stay and look forward to seeing you again.

Понравилось: Excellent site with flat pitch and a lovely view. Able to get out on our bikes with quiet roads.
Good to have a pool available to use and a take away and shop on site.
Very clean facilities.
Reception very helpful in helping us with directions to get to the site.

Не понравилось: Would of liked more choice in the take away.
Bins to be nearer to the pitches. They were all at the top as it was low season.

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От менеджера: Thank you for your lovely review. We are pleased to hear that you enjoyed your stay with us.

We were extremely quiet in October so unfortunately the take away were unable to offer a wide choice as they would during the main season, they close at the end of the month and do tend to reduce stock to avoid waste.

The bins have been relocated due to health & safety. We had previously towed them around the site but after a new risk assessment it was decided that it is too risky with the vehicle we have available. We would hate a "rogue" bin to break loose and cause damage to a guest, their property or a staff member. They were placed at the top as it's easy access for the waste disposal company to empty them and most touring guests would bring their refuse/recycling to the bins on their way out for the day.

We look forward to seeing you again.

Понравилось: Lovely site, perfect for us and our little dog on pitch YB2 right next to dog walking area. Lovely indoor and outdoor swimming pool although we didn’t get chance to try them out. We will return hopefully

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От менеджера: Thank you for your kind comments.

We hope you will return and have a chance to try the swimming pools.

Понравилось: Great facilities, clean and well maintained. Great swimming pools and friendly staff.

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От менеджера: Thank you for your kind comments, we are pleased that you enjoyed your stay and would like to return.

Понравилось: Everything was lovely

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От менеджера: Thank you, we look forward to seeing you again.

Понравилось: Lovely site, excellent facilities and friendly staff.
Plenty to entertain the kids in poor weather.
All pitches looked to be level.
Quiet.

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От менеджера: Thank you for leaving a review, we are pleased that you enjoyed your stay.

We look forward to seeing you in the future.