Brighton Experience Freedom Glamping

Понравилось: The design of the pod. The staff were extremely friendly and the pod was extremely clean.

Не понравилось: Seeing the bins out of the side window.

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От менеджера: Hi Louisa, thanks for taking the time to leave us a review. I'm so pleased to hear you had a wonderful stay with us and that the staff were super friendly. I'll pass your feedback on about the bins. I do hope this hasn't put you off coming back to this site or trying out any of our other lovely locations. -Amy

Понравилось: Beautiful spot for a quiet retreat. Well designed space and comfortable accommodation - perfect spot for meditative walks and serene sunsets. Lovely and helpful staff!

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От менеджера: Thank you so much for your review, Sheree and for sharing those lovely photos with us! It seems like you had a lovely relaxing time away and it's always great to hear how helpful and friendly our staff are. We do hope you get the chance to come back and try out some of our other lovely locations. -Amy

Понравилось: The space was great and clean, along with the site and very peaceful. Good size and well equipped. Customer service was exceptional. Small issue with bed sheets resolved in less than 10 minutes and everyone all too happy to help and polite.

Не понравилось: Hand towels and towels for the bathroom and an extra set of cups and plates. 1 for each individual is a bit limiting. Kitchen towel wasn’t the best for drying.

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От менеджера: Thank you for the wonderful review, Jamie. Glad the bedsheet issue was resolved quickly and that you found all the staff helpful and friendly. I will pass on your notes about the towel and plates and I am glad this hasn't put you off coming back in the future. We look forward to welcoming you back in the summer. -Amy

Понравилось: Very lovely and clean

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От менеджера: Thank you for taking the time to leave us a review. We do hope you and your family had a lovely stay and got to enjoy all that Brighton has to offer. It's great to hear you found the site nice and clean and we can't wait to have you back on one of our sites again soon. -Amy

Понравилось: The tranquility, setting beautiful, snug and warm

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От менеджера: Thank you so much for your review, Ann. I'm so pleased you felt safe at our site, we strive to create a welcoming environment for everyone to enjoy and it sounds like you had a lovely time. We do hope you'll come back and stay with us again. -Amy

Понравилось: Spend two nights in a micro-lodge which was seriously cool! We didn’t want to leave 😍

Не понравилось: 10am check out was a bit too early but other than that can’t complain.

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Понравилось: The cozy well planned layout of lodge !

Не понравилось: There was lot of dislikes this time ! Our tv wouldn’t work along with the wifi ! We had gone there to catch up on thing we are too busy for all week and was unable to do this ! When we called staff to fix it , they were unhelpful and rude! Serious lack of customer service ! It was all too much effort for them! They finally came to help and the manager was called as we asked to swap pods! She was very rude on the phone . She was no as all the lodges are taken when we knew for a fact they wasn’t due to no cars and no people to be seen ! We finally got moved after moaning , and then the internet also didn’t work there after about 10minutes. The door wouldn’t close, it was freezing and drafty all the time ! And we couldn’t lock it and felt very unsafe. The fridge froze everything even when on a low number! Not happy atall and would like to try and get money back!

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От менеджера: Hi Ellie. I have forwarded the above review to the relevant site team for further investigation. I am very sorry to hear you were left disappointed following your recent trip to Brighton. The team will be in touch with you directly~Jamie-lee

Понравилось: Location, view, flexibility of glamping pod, friendly site team, value for money

Не понравилось: Kitchenette was a bit cramped for making main meals, but that was expected. A little bit of mild wear and tear evident to pods, but generally seemed well looked after.

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Понравилось: How clean everything was staff friendly loverly pod

Не понравилось: Nothing

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Понравилось: - Sauberkeit im Mobilehome und dem Campingplatzgelände/Sanitäranlagen - Freundlichkeit -Hilfsbereitschaft

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