Overwater Luxury Glamping

Понравилось Loved it , spotlessly clean ,staff were very helpful & it was a very beautifull peaceful place just what we needed & it was dog friendly , rebooked for next year x

Не понравилось None

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Понравилось It was a lovely setting very peaceful chilled and quiet, staff were helpful, nice walks along the canal.

Не понравилось I ordered two sets of flowers and was only one set, but once I told the staff the refunded all of the extras, but still the suprise was not what I'd of hoped for.

Later on our first night we done a fire in our out as we went to move it further back the leg came off so then had to put the the fire out. Told staff next day they did replace it with another one and gave us more fire wood.

Our first morning there we went to the on site cafe, my girlfriend ordered scrambled egg on toast it looked more like a gloopy omelette even the dog didn't want any. My tomato on my breakfast wasn't even cooked, could have bounced it off the wall it was that hard like eating a bullet.

On our last day we went out for the day to come back to cook in our pizza oven only to find that all of our fire wood had been taken, when I complained regarding this to staff there reply was oh we thought you had gone so we took the wood back. Not very professional and would not recommend to stay here nor will I be coming back..

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От менеджера: Response to Guest Feedback

Flowers and Anniversary Package

We appreciate your feedback and are genuinely sorry to learn that your stay did not meet your expectations. Regarding the flowers, we acknowledge that only one bunch was provided. However, this was based on our concerns that you may have inadvertently ordered both flowers and a package that also included a bunch. To address this, we exchanged one of the bunches for additional special extras intended to enhance your anniversary celebration. When you later raised the matter, we refunded the cost of all extras, which you kindly expressed gratitude for at the time.

Firepit Incident

We sincerely apologise for the inconvenience caused by the firepit. We conduct weekly checks on all our furniture, but unfortunately, this issue occurred. As soon as you informed us, a member of staff promptly replaced the firepit and provided complimentary wood and kindling, which are usually charged as extras.
Provision of Firewood
Concerning the firewood, when the matter was brought to our attention at reception, we immediately supplied fresh logs. The removal of your firewood was an honest mistake on our part, and we are pleased that you were satisfied with our prompt response in resolving this issue.

Cleanliness Standards

Regarding cleanliness, we take great pride in maintaining impeccably clean wagons, which are thoroughly cleaned and double-checked prior to each guest’s arrival. If any issues had been mentioned during your stay, we would have been more than willing to address and resolve them immediately.

Guest Satisfaction and Future Bookings
We must admit that it came as a surprise to learn that your experience did not meet your expectations, especially as you had previously indicated to one of our team members that you were considering rebooking three of our wagons for a future visit. Nevertheless, we greatly value all feedback and assure you that your comments have been taken seriously. We are committed to reviewing your observations carefully and will take appropriate action to address the concerns you have raised.
We would like to take this opportunity to remind you that smoking is strictly prohibited within our wagons. This policy is clearly outlined in our terms and conditions, and we kindly ask that you keep this important rule in mind when making any future bookings, with other accommodation providers, to ensure a safe and comfortable environment for everyone.

Понравилось A beautiful location very peaceful. The wagon had everything needed for a most relaxing break.
The staff were all really friendly. There had been a slight mix up with our booking as we had ordered some extras which were not there on our arrival, when I went to reception they were already in process of rectifying it and gave us a lovely bottle of wine by way of apology, mistakes happen and they dealt with it admirably.
We will definitely stay again.

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Понравилось Location & cleanliness of cabin and site.

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Понравилось Beautiful site and location, so clean and just loved it

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Понравилось The layout of the old train carriage was absolutely amazing and set up was fantastic. For a small space it didn't feel small. The carriage was very clean, also had WiFi Alexa,TV a number of board games. A fantastic info sent by email. Cakes milk coffee teabags all provided has a welcome pack all free which was fantastic, clean towels and toweling robes, shower was spacious and fantastic, toilet roll provided not one or two but loads of rolls. Hot tub was great when hot this was controlled by a wood burner system and everything there for it to work IE matches fire lighters loads of kindling and loads of wooden logs which was also restocked daily. We couldn't fault the place.

Не понравилось Nothing to dislike.

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Понравилось The cabin was beautiful with thoughtful touches such as books and games. Plenty of firewood, firestarters and matches. Lovely welcome gifts of wine and even a small bottle of milk.
The surroundings are so peaceful and a walk along the canal was lovely. The stagger inn is just a small walk away from the route to the canal, perfect to stop in for a drink.

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Понравилось Absolutely loved everything about Overwater, the wagons are beautiful, the attention to detail and everything you need was provided

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Понравилось I know the site from caravanning, & glamped solo last yr with my pup, & again recently with friend. Everything you need & some welcome extras.
Lovely walk along canal to Audlem. Good cafe & shop on site. Nice walks on site, & enjoyed hot tub.
Lots to do nearby will go again.

Не понравилось Nothing to dislike.

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Понравилось We stayed in the Hodnet for 2 nights to celebrate our wedding anniversary. The 'hut' is absolutely fantastic, everything you can think of is in there. It's cosy and warm and the log fired hot tub is amazing, we spent hours in it.
The staff are lovely and helpful, the onside cafe is also friendly and serves delicious food.
An easy walk into Audlem, with other walks from the site. Audlem has 3 pubs, Our favourite was the Shroppie Fly, great food and drink and right next to the canal.

Не понравилось Having to come home!

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