Overwater Luxury Glamping

Понравилось Cabin was lovely and the site too. Very peaceful place loved it.

Will definitely be coming back. Have everything in the cabin you need. And facilities inside are great, food at the cafe is wonderful. Staff are friendly and helpful. Hot tub is cool.

Не понравилось Ordered extra bits which had to be paid for, didn't appear till our 2nd day. Would expect the booking to be reviewed before arriving and everything be there on arrival. Was on a girls weekend with my cousin but if a romantic weekend this would have been very disappointing to not have what was paid for organized by the site in advance like it was. Definitely need to pay more attention shouldnt have to ask.

Not much info on where the keys will be or where to drop off, seemed like you just turn up to the cabin and keys are inside and then when leaving you just leave them inside the cabin. Took ours to reception not knowing you didn't need too, staff seemed surprised we where at reception at half 3, when you can arrive from 3 and signs saying go to reception first.

Not a lot of communication with that side of things.

Wifi isnt great and hot tub could be provided with fly net.

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От менеджера: Good morning.

We just want to apologise for the missed Chimenea set on your arrival - we sent it up as soon as I saw it had been missed, which, due to my day off wasn't until the next day - however it absolutely should have been with you when expected.

As for keys, you should have received a pre-arrival email with instructions that includes keys - I will check that it is still working. The majority of our guests love that they don't have to come to reception, but it would certainly have been confusing if you didn't see the email.

Hopefull, these problems didn't spoil your stay - and we really hope you give us a chance to get it absolutely right next time.

Carol ☺️

Понравилось Everything!

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Понравилось Quiet relaxing everything you needed will return again.

Не понравилось Nothing to dislike

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Понравилось Beautiful setting. Wagon was warm was clean to a high standard. Tea, coffee, milk, water and wine 👍 ❤️

Не понравилось Definitely nothing to dislike. Perfect for a couple of nights stay 👍❤️

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Понравилось Pod had everything we could want for our stay, cosy and very warm. Lovely clean site.
Shop was lovely.

Не понравилось Hot tub takes along time to heat when first using it, then its a tricky to keep it from getting to hot. We paid for late check out but felt slightly rushed as was making most of last morning in hot tub while cleaners were in out pod next to us which made us feel like we were making then wait for us to go and self conscious as can see right over to us.

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Понравилось Really cosy cabin, loved the Everhot stove. Kitchen small but had what we needed. Comfy bed. Hot tub took few hours to get going in freezing temps but it was great once we had managed it. Very kind to provide new logs each night, and Chocs & wine treats on arrival too. The site was really interesting and very spacious, small shop & cafe, outdoor gym. Canal walks to Audlem and Nantwitch. Board games and tv hdmi cable supplied.

Не понравилось Couple of suggestions only - hooks for dressing gown outside next to hot tub and some slippers would be nice as we forgot ours and had to run to the hot tub barefoot.

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Понравилось Loved it!
Lovely and clean everything we needed and more with the lovely xmas decorations complimentary champagne chocolates lovely little set up on the bed was so nice for new years eve lovely and cosy Also complimentary wine biscuits we was surprised. Down to the tea coffee sugar milk bottled water everything was there to start are stay. Hodnet cabin we couldn't fault loved it and the hottub was great with lots of wood provided. All the little touches was so nice. Amazing views very quiet and not far from anything you need or want to do. I will be back in the summer i can only imagine it's even more beautiful. Thank you so much for are lovely 3 night stay i would highly recommend.

Не понравилось Nothing everything was amazing fantastic stay.

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От менеджера: Thank you for our lovely review.

We are glad you had a great stay - it was lovely to welcome you to Overwater.

Понравилось Amazing touches, decorated for xmas, complimentary wine and all the luxuries we could ask for. Cabin was warm cosy and had everything you could want! Very quiet and relaxing! Plenty of wood for the hot-tub.

Не понравилось Can’t really point to anything to dislike!

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Понравилось Loved it , spotlessly clean ,staff were very helpful & it was a very beautifull peaceful place just what we needed & it was dog friendly , rebooked for next year x

Не понравилось None

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Понравилось It was a lovely setting very peaceful chilled and quiet, staff were helpful, nice walks along the canal.

Не понравилось I ordered two sets of flowers and was only one set, but once I told the staff the refunded all of the extras, but still the suprise was not what I'd of hoped for.

Later on our first night we done a fire in our out as we went to move it further back the leg came off so then had to put the the fire out. Told staff next day they did replace it with another one and gave us more fire wood.

Our first morning there we went to the on site cafe, my girlfriend ordered scrambled egg on toast it looked more like a gloopy omelette even the dog didn't want any. My tomato on my breakfast wasn't even cooked, could have bounced it off the wall it was that hard like eating a bullet.

On our last day we went out for the day to come back to cook in our pizza oven only to find that all of our fire wood had been taken, when I complained regarding this to staff there reply was oh we thought you had gone so we took the wood back. Not very professional and would not recommend to stay here nor will I be coming back..

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От менеджера: Response to Guest Feedback

Flowers and Anniversary Package

We appreciate your feedback and are genuinely sorry to learn that your stay did not meet your expectations. Regarding the flowers, we acknowledge that only one bunch was provided. However, this was based on our concerns that you may have inadvertently ordered both flowers and a package that also included a bunch. To address this, we exchanged one of the bunches for additional special extras intended to enhance your anniversary celebration. When you later raised the matter, we refunded the cost of all extras, which you kindly expressed gratitude for at the time.

Firepit Incident

We sincerely apologise for the inconvenience caused by the firepit. We conduct weekly checks on all our furniture, but unfortunately, this issue occurred. As soon as you informed us, a member of staff promptly replaced the firepit and provided complimentary wood and kindling, which are usually charged as extras.
Provision of Firewood
Concerning the firewood, when the matter was brought to our attention at reception, we immediately supplied fresh logs. The removal of your firewood was an honest mistake on our part, and we are pleased that you were satisfied with our prompt response in resolving this issue.

Cleanliness Standards

Regarding cleanliness, we take great pride in maintaining impeccably clean wagons, which are thoroughly cleaned and double-checked prior to each guest’s arrival. If any issues had been mentioned during your stay, we would have been more than willing to address and resolve them immediately.

Guest Satisfaction and Future Bookings
We must admit that it came as a surprise to learn that your experience did not meet your expectations, especially as you had previously indicated to one of our team members that you were considering rebooking three of our wagons for a future visit. Nevertheless, we greatly value all feedback and assure you that your comments have been taken seriously. We are committed to reviewing your observations carefully and will take appropriate action to address the concerns you have raised.
We would like to take this opportunity to remind you that smoking is strictly prohibited within our wagons. This policy is clearly outlined in our terms and conditions, and we kindly ask that you keep this important rule in mind when making any future bookings, with other accommodation providers, to ensure a safe and comfortable environment for everyone.