Hunstanton Camping and Glamping

Понравилось The close proximity to the beach, which I suspects is why the price per night is os high.

Не понравилось Appearance of the while site was tatty and rundown. On entry we were welcomed with a truck loaded with rubbish, old washing machines etc, that stayed there throughout our stay. I appreciate perhaps a natural
Feel was wanted but the weeds, nettles etc were out if control. The showers were need of a complete overhaul, some were not working and that just left 2, one that had a blocked shower tray and the shower had ti be hand held, the water covered the floor and flowed out under the door !
We went off site for the day and when we got back our pitch had been reallocated, no apology made, but were reallocated another pitch, Nigel just said he gets lost as to who is where!
Whilst music playing is ok, there was no control over the volume and at some points we had 2-3 groups blasting put different music.

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От менеджера: Thank you for your feedback. We are glad to hear that you appreciated the close proximity to the beach.

We are, however, deeply sorry that the overall appearance and condition of our site did not meet your expectations. Your description of the tatty and rundown appearance, the uncontrolled weeds and nettles, and the pile of rubbish is unacceptable. We are also very concerned about the issues you raised with our shower facilities, including the blocked tray, broken showers, and lack of functionality. This is a clear failure on our part, and we are investigating these issues immediately to prevent them from happening again.

We sincerely apologise for the mix-up with your pitch. This is a serious error in our booking process, and we are reviewing our procedures to ensure pitches are correctly allocated and managed. Nigel's comment was not an acceptable response, and we will be addressing this with our staff. We also apologise for the loud music, as we strive to maintain a peaceful environment for all our guests. We will be implementing stricter controls on music volume moving forward.

We understand your frustration and are truly sorry for the poor experience. Your detailed comments are invaluable as we work to make the necessary improvements to our site and services.

Понравилось Nigel was a pleasant chap to deal with.

Не понравилось Unkempt site. Nettles and weeds everywhere. Very tatty. Old rusty bin lids strewn about the site used as fire pits. Which had burnt the grass. Dirty showers. Dirty building housing the toilets of which one didn’t flush. Several occasions using the facilities no toilet paper in any cubicles or hand towels. The taps ran so slowly you could barely wash your hands or brush your teeth. The washing up facilities were two sinks on some hard core. No cover over it. Gents toilets only had one sink with running water. 3 urinals and only two worked. All this for £56.50 a night. The worst site we’ve ever been on. However good location for walking.

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От менеджера: Thank you for your detailed feedback. We're happy to hear that Nigel was a pleasure to deal with, and that you found the location good for walking.

We are, however, deeply sorry that the condition of the campsite did not meet your expectations. The issues you've highlighted regarding the unkempt site, poorly maintained facilities, and lack of basic amenities are unacceptable. This is not the standard we aim for, and we are taking your comments very seriously.

We are already investigating and addressing the problems you mentioned, including the cleanliness and functionality of the toilets and showers, the slow-running taps, and the lack of essential supplies like toilet paper and hand towels. We are also working on tidying the grounds and removing the makeshift fire pits to prevent further damage to the grass.

Your comments are invaluable in helping us identify where we need to make significant improvements. We apologize for the poor experience and the high price for what you received. We hope to have the opportunity to provide you with a much better experience in the future.

Понравилось The views - great sunset and rise
The location - right next to a nice walk, beach, cafe, other caravan sites.
The space
The sink for dish cleaning
How friendly the chap was

Не понравилось The toilets and showers were a bit rustic / dated for me so I tried to give them a miss where possible.

The entrance looked like a scrap yard

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От менеджера: Thank you for your review. We're glad to hear that you enjoyed the great views of the sunset and sunrise, the excellent location, the spaciousness of the site, and the friendly service. It's also great to know that the dishwashing sink was a useful feature for you.

We appreciate your honest feedback about our facilities. We apologise that the toilets and showers felt rustic and dated, and we understand your concern about the appearance of the entrance. This is not the impression we want to give our guests, and we are looking into ways to improve the overall tidiness and update our facilities. Your comments are very important as they help us prioritise areas for improvement.

We hope to see you again soon, and we're committed to making your next stay even better.

Понравилось Great location, friendly helpful staff, quiet and respectful at night. Peaceful site.

Не понравилось A little on the expensive side, toilet and shower blocks need updating (we had our own facilities in our van but would have expected a little better for the price)

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От менеджера: Thank you for your review. We're so glad to hear that you enjoyed the great location, found our staff to be friendly and helpful, and had a quiet and peaceful stay.

We appreciate your honest feedback regarding our pricing and the condition of our toilet and shower blocks. We agree that our facilities need to be updated, and we are actively looking into plans for renovation to provide a better experience for all our guests. Your comments about the pricing are also helpful as we continually evaluate our rates to ensure they align with the value we provide.

We hope to welcome you back again in the future!

Понравилось Small, quiet site close to the beach, and walking distance to a selection of nice pubs for evening meal and live music. Clean facilities, and friendly host.

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От менеджера: We really appreciate your kind words! It's wonderful to hear you valued our small and quiet atmosphere, along with the convenience of being so close to the beach and within walking distance of great pubs and live music. We're also pleased you found our facilities clean and our host friendly. Thanks again for choosing to stay with us!

Понравилось Location was great facilities were good owners were friendly and helpful site was was very quiet really enjoyed our stay here

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От менеджера: We're so happy to hear you had such a great stay with us! It means a lot to know you appreciated our location, facilities, and the quiet environment. We always aim to be friendly and helpful, so we're glad that shone through. Thanks again for the lovely review!

Понравилось Short walk to beach

Не понравилось No welcome
No onside contact
Waste and scrap scattered around site
Dirty toilet

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От менеджера: Thank you for your review. We're glad to hear that you enjoyed the short walk to the beach.

We sincerely apologise for the negative experience you had. It's clear we fell short of our standards regarding cleanliness and guest service. We've already addressed the issues you mentioned, including the waste and scrap around the site and the dirty toilet facilities. We're also reviewing our welcome procedures to ensure all guests feel greeted and supported during their stay.

We appreciate you bringing these issues to our attention, as it helps us improve. We hope you'll consider staying with us again so we can provide you with the positive experience you deserve.

Понравилось Nothing!

Не понравилось Absolutely avoid this place! Filthy toilets/showers and areas in general were unkempt!
Complete rip off with prices too!

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От менеджера: We are truly sorry to read your review and learn that your experience with us was so disappointing. We pride ourselves on maintaining clean facilities and a welcoming environment, and it's clear we fell far short of your expectations on this occasion.

We take all feedback very seriously, especially concerns about cleanliness and upkeep. We are investigating your comments immediately to ensure our standards are met.

We regret that you felt our pricing was not justified. We strive to offer good value, and we're sorry that you felt this was not the case during your visit.

We understand your feelings, and we truly wish your stay had been a more positive one.

Понравилось Site has a rustic feel to it and it was nice to wake up in a relaxed setting. The showers do need a little bit of maintenance as only one working shower. However, hot water available, toilets clean and washing area brilliant. Nigel was friendly and came over to see how we were getting on. Perfect site next to the beach. Thank you!

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От менеджера: Thank you so much for your fantastic review! We're delighted to hear you "Recommend to friends" and would "Visit again."

We're thrilled you enjoyed the rustic feel of our site and found it a relaxed setting to wake up in. It's also wonderful to hear that Nigel was friendly and checked in on you – we'll be sure to pass on your kind words! We completely agree that our perfect location next to the beach is a real highlight.

We truly appreciate your honest feedback regarding the showers. We're very sorry for any inconvenience caused by only one being operational during your stay, but we're glad you had hot water and found the toilets clean and the washing area brilliant. Please know we are actively addressing maintenance needs, and your comments are very helpful in prioritising these improvements.

We look forward to welcoming you back for another relaxing stay by the sea!

Понравилось Nothing apart from being able to walk to the beach

Не понравилось The Owner
The state of the pitch
Overflowing bins
People sleeping in cars
WiFi very week
Very very expensive

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От менеджера: We're truly sorry to read your review and learn that your stay with us was so disappointing. It's clear we fell far short of your expectations, and for that, we sincerely apologise.

We are very concerned by your specific feedback regarding the state of the pitch, overflowing bins, and the reported issue of people sleeping in cars. These are certainly not the standards we aim to uphold, and we are investigating these matters immediately to ensure our site is well-maintained and properly managed for all guests.

We also regret that you experienced issues with our WiFi signal and felt our site was very, very expensive. We constantly review our pricing to ensure it reflects the value of our location and amenities, and we're sorry that you felt this wasn't the case during your visit.

While we are pleased you found the walk to the beach a positive aspect, we are genuinely sorry that the rest of your experience was so negative. We take all guest feedback seriously as it helps us identify areas for urgent improvement, and we appreciate you bringing these significant concerns to our attention.