Pearl Lake Leisure Park

Понравилось: Everything. The place is absolutely beautiful. Couldn’t fault a thing.

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Понравилось: The team were excellent, friendly, helpful and very engaged. The site and facilities were clean, well presented and the team clearly cared that we enjoyed our stay. One last big ‘shout out’ to young Jack, who came over to congratulate me on the fish I caught and then took a picture so I could gloat to my mate!

Не понравилось: The Leisure Bar & Bistro had a good atmosphere and was reasonably priced but our food took an hour from point of order and some of it was under cooked and missing items. The pizza’s however, were excellent, and a lady who was very concerned that our meal was not up to their normal standards, issued a partial refund, another example of their ‘World Class’ approach to customer service we thought, so thank you!

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От менеджера: Thank you for taking the time to leave us feedback here on Pitch Up, we really appreciate your feedback. We are pleased to hear that you enjoyed your stay with us at Pearl Lake and that our team members were as friendly and helpful as always - thank you for giving our team member Jack a "shout out". It's made us all smile. However, we are sorry to hear that your experience at the Lakeside Bar and Bistro was not a perfect one. But we are happy to hear that the issues had were handled in a manner that you thought was "another example of their 'World Class' approach to customer service". We hope to welcome you back to Pearl Lake in the near future.

Понравилось: Nice little site only 15 pitches clean and warm toilets fabulous club made very welcome friendly staff

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От менеджера: Thank you for taking the time to leave us feedback here on Pitch Up - we really appreciate it.We are pleased to hear that you enjoyed your stay with us and found the Lakeside Bar and Bistro to be fabulous, with all of our team being welcoming and friendly. We hope to see you again in the near future.

Понравилось: The Park is absolutely beautiful..well kept and a lovely walk takes you around the lake and woodlands. The bar and restaurant was the friendliest place we've experienced, we were made so welcome by everyone we met. The meals were good portions and very well priced. The pitch we stayed on was fully serviced hard standing so that was great. It had everything you could want

Не понравилось: Time limit for the shower is 8 minutes. For me that wasn't long enough, but was able to use shower in our motorhome. The Road noise was horrendous, not the fault of the site I must say...but the roads are in such bad condition that whenever a large vehicle went along it was so loud. Tractors were very busy harvesting but went on until 11.30 pm...and started again at 5.30 am....that was the only down side....highways need to repair the roads

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От менеджера: Thanks for your feedback! We really appreciate it and we're glad you liked the park, and bar and bistro! The Lakeside is a gem for us to have on park and we are very happy that we got to share it with you. Thank you for your comments regarding the shower time limit. We will pass this feedback along to the correct members of our team. We're gutted that the road noise spoiled your stay with us. We do say that there's a B road running through the village past the touring area and we do try to make all our guests aware of this. However, there are certain times of the year when the road is busier than usual with agricultural traffic - farmers in the area support lots of well known brands. We've also spoken to the local authority about the state of the road. We hope that despite this we will see you again in the future.

Понравилось: The site was immaculate

Не понравилось: The touring section was right next to the main road and was incredibly loud from 0530 to past 2300 every day. The condition of the road is very poor and the increase in noise was tractors and trailers bouncing through the potholes and massive lorry’s doing the same. The other issue happened on the Sunday, the site advertised their restaurant so we decided to go there for Sunday lunch, it opened at 1200 so we walked down and sat outside because it didn’t look like it was open. After 10 mins a young lady came out to clear glasses off the outside tables and I asked her what time the restaurant opened and was told it wasn’t opening today because of a private function. There was no information saying it was closed and the nearest village was 10 mins walk away, not much use for us in a Motorhome and me in a wheelchair. We won’t be returning

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От менеджера: Thanks for your feedback! We really appreciate it and we're glad you liked the park and found it to be immaculate. We're devastated to hear that the road noise spoiled your stay with us. We do say on our website that there's a B road running through the village past the touring area and we do try to make all our guests aware of this. However, there are certain times of the year when the road is busier than usual with agricultural traffic. We've also spoken to the local authority about the state of the road. We also apologise that you were unable to enjoy the Lakeside Bar and Bistro and that the communication let us down. We can only apologise. We hope that you find the perfect site for you.

Понравилось: Site and facilities very clean. Lovely walk around the lake. Pitches level

Не понравилось: Too Close to the road. Lots of tractors with trailers harvesting potatoes until late at night. A bit scary at times, asked to move plots the next night, which was much better

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От менеджера: Thanks for your feedback! We really appreciate it and we're glad you liked the site and facilities. The lake truly is beautiful too. We're gutted that the road noise spoiled your stay with us and you had to move pitches. We do say that there's a B road running through the village past the touring area and we do try to make all our guests aware of this. However, there are certain times of the year when the road is busier than usual with agricultural traffic - farmers in the area support lots of well known brands. We've also spoken to the local authority about the state of the road. We hope that you find the perfect site for you.

Понравилось: Cannot fault the site itself, staff friendly, but we left the site earlier than we booked for.

Не понравилось: The tourer pitches are approx 10 ft from the road on one side and the opposite pitches are approx 30 ft from the road, we were on the ones 10ft away and the road noise was harrendous, from Sunday when we arrived until Thursday morning when we left, it was from 4-5am in the morning to between 10-11pm at night could not get to sleep for it, I know they say there may be some noise but this was far worse than that, it refers itself to rural, quite location, rural yes quiet not.

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От менеджера: Thanks for your feedback! We really appreciate it and we're glad you liked the park and that the staff were friendly. However, we're devastated to hear that you left earlier than originally planned. We're also gutted the road noise spoiled your stay with us. We do say that there's a B road running through the village past the touring area and we do try to make all our guests aware of this. However, there are certain times of the year when the road is busier than usual with agricultural traffic - farmers in the area support lots of well known brands. We've also spoken to the local authority about the state of the road. We hope that you find the perfect site for you.

Понравилось: Lovely clean site with great facilities

Не понравилось: Right next to busy road, with noise from heavy tractors and banging trailers. Wi-Fi hopeless.

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От менеджера: Thanks for your feedback! We really appreciate it and we're glad you liked so much about the park. We're gutted the road noise spoiled your stay with us though. We do say on our website that there's a B road running through the village past the touring area and we do try to make all our guests aware of this when booking over the phone. However, there are certain times of the year when the road is busier than usual with agricultural traffic. We've also spoken to the local authority about the state of the road. We also apologise about the Wi-Fi. Being in a rural area, sometimes the signal is not the best: especially if the weather isn't good! We are, however, in communications to improve our Wi-Fi so that everyone can enjoy it regardless of the weather.

Понравилось: Very clean, well looked after, great play area. Young lady at the crescent- Chelsea, was extremely helpful.

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От менеджера: Hello, Thank you for taking the time to leave us a review here on Pitch Up. We are extremely pleased to hear that you thought Pearl Lake was 'very clean' and 'well looked after'. We are happy to hear that we met the high standards that we aim for. We will pass this along so that Chelsea can see this: we love positive feedback about our team! However, we are sorry to see that you would not recommend us to friends. We hope that despite this that we will see you again in the future. Kindest Regards, The Pearl Lake Team

Понравилось: Lovely, clean park, friendly staff. Even if the weather isn't good still a lovely walk round the lake and then a drink in the delightful bar. Have been a few times and will definitely be back.

Не понравилось: Nothing.

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От менеджера: Hello, Thank you for taking the time to leave us a review here on Pitch Up. We are happy to hear that you enjoyed your stay with us at Pearl Lake. The lake is a beautiful feature that we are lucky to have, and even in the rain it is simply stunning! The Lakeside Bar an Bistro is another asset on site that we are lucky to have an we are pleased to hear that you had a 'delightful' time. We look forward to welcoming you back in the near future! Kindest Regards, The Pearl Lake Team