Gostou Still waiting a response to their email offering a postponement or cancellation. I opted for a cancellation but no response to my emails!

Não gostou Why send out an email offering a postponement or cancellation and then not respond to not one but two emails following up?😡 Poor Customer Service. Very poor 😡

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Do gestor: Good morning, I’m afraid we cannot find any of your emails (we have looked in inboxes, sent and trash folders but nothing). We are sorry something has gone wrong along the way. We will contact you today. Apologies.