Gostou The view! Pool looks amazing but we don’t get to use it.

Não gostou I’m so upset and disappointed with this site. It’s absolutely beautiful and has a nice pool and restaurant not that we used them due to timings. However we were unable to sleep and my husband had to keep watch in the car overnight as we were quite frightened and didn’t feel safe. Three times over three hours between 12-3am someone repeatedly came to our tent and threw stones at our car and tent. We have two young children with us and this was unacceptable behaviour from the person who should have known better or had a parent with them to supervise. I had to try and find someone at around 3am so I could try and get my passport back so we could leave in the night. No one on site had the key to the restaurant or reception. Why was no one available to help us on site. And why was my passport kept. No where else has done that but just checked it and gave it back. The security team available to us were mostly teenagers from what I could see - maybe early twenties. They were really kind but it wasn't a professional service. A lovely lady from the creperie and her husband were part of security and they were very kind but didn’t speak much English. My French was enough to get us help and they did patrol the area a couple of times. There were motorbikes being ridden around the site most of the night. There was incredibly loud music playing from the bar which had been advertised but it went on until 2am. We were not given any warning about this or perhaps we would have tried to find somewhere else. The facilities had no toilet paper or soap - we found out the next morning whilst checking out that you have to bring them with you or you have to buy these from the shop. There is no water tap but there is a green box with a hose pipe! When we tried to leave they had locked the barrier and we were unable to get through. When we spoke to them at reception they were extremely unsympathetic and told us we couldn’t leave until we had paid the €3.60 tax which I was unaware of as when I had been to reception that morning to get my passport I was asked if I had paid and I said yes. The tax wasn’t mentioned or I would have paid it. Please could you investigate our complaint fully and respond back to us. I have already emailed a guy at pitchup who helped us as the site said they couldn’t find our booking - however have heard nothing back since I emailed on Saturday. We should have taken it as a sign not to stay!

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