Gopsall Hall Farm

Gostou Loved the play park for our son. The location of the site is lovely. Campsite toilets and communal areas were kept clean.
Thank you for a lovely stay.

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Gostou Everything well set out site

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Gostou The surrounding area was beautiful, quite and spacious. Fantastic park for the children. Well looked after showers.

Não gostou Bar shut at 5pm, a long way from anything.
Water was discoloured and unable to drink.

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Do gestor: Hi Lyndsey, many thanks for the review. Please note, we are extending our summer holiday week day bar opening times to 7pm (it is open from 9am for coffees etc).

Our fantastic farm pub (The Gopsall Inn) is open April-September on Fridays, Saturdays, and Sundays until 10pm.

As you will have been made aware we had a very rare water outage meaning the water company chlorinated the water when fixing it (to make sure it was safe) and due to the outage I understand extra air gets into it creating a discoloured appearance. The water was very much safe to drink - we were reassured by Severn Trent who dealt with the outage, which was approximately 4 miles away from the farm.

Many thanks!

Gostou The site is beautiful

Não gostou We stayed for two nights and, unfortunately, came away disappointed, particularly as the site is advertised as a peaceful place and our previous stay also involved significant noise from other guests.
During this stay there was an unexpected water outage, which I completely appreciate was outside the site's control. However, the communication around it didn't reach us, so we weren't aware that bottled drinking water was available at reception. We also had dogs with us and, although there was an emergency water supply available later in the day, we weren't aware that additional water could have been provided for them. The owner has since explained what happened with the emails and has been very apologetic, which I do appreciate. They are also looking at improving their emergency water provision, which is reassuring.
There were also road closures around the farm during our stay, meaning there was only one practical route in and we ended up following a lengthy diversion as our sat nav wasn't aware of the closure. Again, the owner explained that the information should have been included in the pre-arrival email but, due to an issue with our email address, it wasn't received. They have said they are addressing this.
Regarding noise, the group celebrating a 16th birthday during our stay were actually lovely and very respectful, so this isn't a criticism of them personally. However, we did experience enough noise to make us question the description of the site as peaceful, particularly given our previous experience here.
To be fair, the owner responded thoroughly to our concerns after our stay and clearly does take feedback seriously. Unfortunately, despite the positive response, the overall experience means we wouldn't choose to return.

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Do gestor: Hi Samantha, I appreciate your pragmatic review. We feel it is, however, disappointing that you have reviewed so poorly and taken this to a public forum because the crux of the issues you experienced were due to an exceptional event - the water went off for around 12 hours due to a mains water burst approximately 4 miles from our property. We have not experienced an outage like this and we have been on the farm since the 1960s so this was an extremely rare occurrence.

We feel a kinder approach would have been to acknowledge that we are a small business and that we put our hands up about the communication issue. We of course believe there is a place for poor reviews in this world but this doesn't feel appropriate to mark us down here. If there hadn't have been a water outage we are sure your experience, stay, and rating of the site would have been much higher.

As you have eluded to we did everything we could have done to support guests, which included walking down and verbal providing updates, regular email updates, as well as providing complimentary water. Our guests (and their pets) welfare is our number one priority.

As explained in our email response: we informed every adult staying onsite what was going on but sadly you were off site at these times and unbeknownst to us our emails to you were not going through.

Our reception remained open during the course of the outage with us being on hand to help if needed. You also had our contact number and made a call to us and we explained during this call that water was available to our guests and their pets.

And of course with the water outage going on we were not going to leave the site and our customers alone without support until supply came back.

Having taken the time to explain the lessons learnt and apologise it is particularly painful to receive a negative review for something that stemmed from something out of our control.

We are sorry your stay didn't go as planned.

Gostou Loved everything about it! It’s a beautiful place to camp and will definitely be back!

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Gostou Everything

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Gostou Site , location , barn pub and cafe on site

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Gostou Amazing time this was are 3rd time over 3 years and never disappoints.
Shower blocks and toilets are amazing very clean warm great showers.
Cafe is lovely
Staff are so friendly love you now have security around feels so safe
Entertainment is top the bar is great
Each time we come there seems to be more and more to do.
Kids loved the park.
Great walks
Could go on and on just a great place to stay

Não gostou Absolutely nothing

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Gostou Very clean and quiet site, staff were great, nice little coffee shop on site which is also licensed. Kids play area is ideal.

Não gostou Electric hook ups are spaced quite far apart and our cable didn’t reach, but fair play to the site staff who leant us an extension lead FOC, so all was good.

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Gostou Location was lovely. You can clearly see this place a working progress and up and coming.

Não gostou Most of the things like pub and pizza place only being open Friday to Sunday. Nothing being open past 6pm or before 9am in the week.

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