Gostou The entertainment, swimming and activites were great. Really enjoyed the panto.

Não gostou We decided to move sites to a near by one as very unhappy. Toilet blocks - not kept clean, in early evening for 2 nights we stayed left in a right mess nothing done to avoid this. Cleaners smoking in toilets when actually cleaning in there. Signs for no e-scooters etc. Kids racing around and even after dark with no light, witnesses staff just ignore this while showing new arivals to their pitches. Kids racing around in the hired golf karts again staff not doing anything about this. Some holiday makers driving around the site at excessive speed, didnt feel could let my children play outside due to the last few points. Customer service was awful, when went to speak to someone in main office the next day. They dismissed complaint saying we hadnt brought any concerns to them immeadiatly. All these happened the previous night and raising to security who was driving around could not have missed this seamed pointless. The staff member whos name i have for an official complaint didnt even bother to get up from desk to talk to us. Sat at a desk about 3 rows back with face half covered by screen. Which suggests that they deal with complaints like mine regularly and happy just to bat it away

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