Gostou Good location

Não gostou Staff - the owner/manager was very rude towards us, I understand her point of view however no one should treat any person the way she treated us, shouted at us in front of children, some of them with high anxiety and autism. One person from our group called before to arrange our bookings to be next to each others and we were promised two pitches in the corner next to each others when we come up she showed us two pitches not next each other but we were supposed have p11 and p13 we asked if we could squeeze in on the one and she said you can do whatever you want, park the cars on the other one or just put other tent but few days later she gave the pitch that we paid for to someone else (it was still in our original booking period) We decided to stay one more night as we don’t see each other often we paid for extra night and after paying for the night, just before 10pm manager come to us with horrible attitude and shouted at us in front of the terrified children (quiet time is 10:30) - night before; some of us were asleep but some of us stayed up late and we were playing games and enjoyed time together, I didn’t realise that it was so late and one of the other guests come up to us to ask us to keep it down - we apologised and we stayed quiet since, we also apologised to people around our tents in the morning as we felt bad with disturbing them in the night, we planned to go to sleep at 22:30 to not cause any disturbances again but instead of having quiet and relaxing night we had crying children and angry parents before 10pm Toilet facilities - full of spiders, trouble with flashing the toilets, bad smell, shower has no hot water, a bit warm but you can’t have a hot shower to warm up, lack of toilet rolls Pitches - small Price - high price for very little joy of being close to nature

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Do gerente: There are a few issues i wish to clear up and correct about this review- i was not rude to you or your children when i asked you to keep the noise down for the second time. The first time i asked you to keep the noise down on your first night was politely and this was after 10.30pm when making too much noise, the second time i asked you, i asked in more of a sturn way and yes in front of the teenage children as i wasn't listened to the first time and you disregard my site rules, and upset other campers. I had other campers complaining to me about your noise the night before and one camper even asking you to be quiet well after 12pm. I spoke to you at about 10.10pm after i heard one of your teenage children screaming (i heard while i was in another campers caravan two pitches away) and felt it was unfair on other campers that time of night and i didn't want a repeat of the night before. Apologising to other campers the next day didn't help the situation when they had lost a night of sleep. As for the pitches you were offered two pitches- no promise of them being together was given, being its out main busiest time of year and your request was asked for 2 days before arrival. You decided to be all on one pitch and there was always another pitch open for you to use for your full stay (which you didn't use). Can i also ask why did you come back our site? (this being your second visit for one of you and third for the other) and ask for an extra night to what you booked if you were not happy with the facilities. The showers and toilets are checked and cleaned regularly and we are always on site should there be a problem, you can tell us which you didn't at any point. I would also like to point out leaving our site late on your departure was not helpful (10.50 am and 11.50am- check out time being 10.30) leaving me less time to get it ready for my next guests.