Gostou it had a heater in the room

Não gostou i booked a camping pod and we were given the railway carriage. In the description it said: Please bring your own bed linen, towels, duvets, pillows and cooking equipment. I brought all that. It did not say mat. I have slept in a camping pod in Scotland before and it had a wooden structure for sleeping on. That's why i presumed it is the same here. No, it is just a wooden floor. Me + my husband had to sleep on the wooden floor in our sleeping bags. The guy who gave us the key only said: As described. Not true ... it does not say bring mat. I asked if he had anything to help us to sleep on. No + went off. Very unhelpful, cold man. Worst night ever. For 40 pounds a barren floor! It is a Rip-off... Glad the pub was closed and quiet. 3 pods for each 2 people, the railway carriage for 4 people ... All in a very tiny space. 1 toilet with no mirror + cold water, 1 shower. I don't want to image how awful when all the beds are take ... No way I can recommend this place. could not sleep, pain everywhere, my poor bones.

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Do gerente: For the first time in eleven years we’ve received a very low scoring review. To be summarise in our response I feel a comment is necessary. 1. A pod was booked but explaining to our guest that the pods had an electrical fault we couldn’t allow them to use them hence, offering them the railway carriage. 2. We have always promoted our pods and carriage as the lower end of the glamping scale, it’s got everything that a tent doesn’t have ie. light, power and heating as well as having the benefit of not having to set up the tent. 3. Bring your own sleeping equipment as we don’t provide anything, it’s simple surely, no one else has ever complained hence our overall review rate sitting nicely at 9.1. 4. We don’t allow cooking on site as there are options within the town for people to enjoy, again it states it on the site rules within each unit. 5. It’s basic as outlined in the description, most people read it before booking without any issue, if people want more comfort they book elsewhere. Be aware of customers like this, they expect the world for as little as possible it would seem.