Gostou That I was with my family

Não gostou No hot water in the washing up facility. Human excrement on the toilet walls. Blocked toilet for 24 hours. No water pressure in the shower. Pool green and unkempt. No park/ play area as indicated.

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Do gerente: Sorry to see your comments and you consider your trip this year "appalling" No hot water in the washing up facility. This was not brought to my attention until the Monday when everyone was leaving. If it had of been, I would have investigated and rectified it as I did Monday afternoon. Someone had got into the sealed area where the boiler is situated and, (probably for a laugh), switched the boiler off. I discovered the same had been done at the other washing up station. I did see on two occasions that someone had wiped an excrement filled finger on the wall of one of the ladies toilets. As soon as I saw it it was immediately removed. If I had been told at the time it would have been cleaned earlier. The toilet was not blocked for 24 hours and was definitely working fine when I cleaned the toilets in the morning. Shower pressure will be investigated but was fine when I tested them this morning. The pool is vacuumed out every morning and is not green. The play area has been removed from the listing.