The Dorset Hideaway

Gostou Immaculate facilities

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Gostou The facilities were great. Really clean and accessible. The location was also lovely with easy access to Charmouth and Lyme Regis.

Não gostou The communication with the staff wasn’t good. We tried to call the number provided several times and never got through. We left a voicemail asking to be called back which didn’t happen either. The spa also has outdated prices on the website.

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Do gerente: Hi There

Many thanks for your review, with the site being fully booked this last week it can make answering phone calls a bit difficult as within the hours of 1 pm-4 pm on friday we had over 200 phone calls, let alone all the ones outside of this time, I did call back all that left voicemails but I remeber a couple going to straigh to voicemail so may have been an issue with your signal. I did also mention this to everyone at check-in in so unsure where the confusion is.

Regarding SPA pricing, I have just double-checked and everything is up to date, so if you could get in touch to say what exactly appears to be outdated, that would be useful.

Many thanks
TDH

Gostou Flat patches, big space for the kids to play, clean facilities and beautiful surroundings. Top tip - if you have no signal to call for attention to access the site, park up and head in on foot via the side gate to the left to hunt down a member of the team.

Não gostou Bring some earplugs for the sheep!

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Gostou The site felt secure with the front gates having a security code, the facilities where clean at all times, staff where very polite, engaging and well organised, the kids loved the tractor rides and football pitch, toilets well stocked with a broken toilet seat being fixed within hours, the showers had an amply supply of hot water when ever I used them and we loved the pizza night on Saturday night. Our electric tent pitch also came with a water standpipe which made life a lot easier

Não gostou Please make more of the games barn and grub pub. The ground was quite churned up, on pitch 96 due to the long hot summer leading to some quite deep cracks in the ground, not a lot you can do about the weather, but please fill the cracks with soil or sand as this can be quite dangerous for small people twisting ankles and falling over

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Gostou Really enjoyed our stay here. The site is so peaceful and everyone was friendly. The warden was really helpful. Everything was clean and well taken care of. Clean loos and showers, nice washing up area. Our dog loved the dog field. Will definitely be back at some point!

Não gostou Personally I found the drive to the site a bit stressful as was through some pretty rural roads and villages. And it was a fair drive to get to town/shops...but that's literally what makes it such a lovely 'hideaway'.

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Do gerente: Hi Rachel

Many thanks for your kind and honest review, we look forward to seeing you sometime in the future.

Many thanks
TDH

Gostou Lovely location and great clean facilities

Não gostou Some signs seemed out of date,said.to go to the shop for laundry things however no shop there?

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Do gerente: Hi Abigail

Many thanks for your review. Thank you for pointing out the sign. I have since removed and updated it with a new one. When in the thick of things on-site, these things tend to be harder to notice.

Many thanks
TDH

Gostou Absolutely perfect place just what we wanted, relaxing peaceful quiet,
Showers and washing facilities absolutely perfect clean the best .
Definitely highly recommend and 💯 coming again ,
Staff very polite and helpful
Thank you for an amazing stay

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Do gerente: Hi there

Many thanks for your lovely review, we look forward to seeing you again in the future.

Kind regards
TDH

Gostou Well equipped and designed site. They have everything you would expect or need from a campsite. They even have a local butcher show up every day before dinner time to provide you with tremendous quality meats for the BBQ.

Não gostou I didn't personally mind much at all, but I feel that it's only fair to state this in case other potential travellers would dislike it..

The neighbouring fields are full of lovely sheep. Anyone who has spent time around sheep mums and calfs, or flocks in general, know that when they're out at night in the darkness they don't stay quiet! Expect a notable "baaaa" all night, particularly if you're tent camping. I found the noise quite cathartic if I'm honest!

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Do gerente: Hi there

Many thanks for your review. We appreciate your kind words. We would agree the neighbouring sheep are either love or hate lol! One thing I would mention as I wouldn't want other campers to expect something that isn't there. Our local butcher turns up every week on Saturday, not every day.

Many thanks TDH

Gostou Amazing location very quiet . Toilets and showers very nice and clean . Pitch was massive . Will definitely return .

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Gostou The facilities, very good and professional.
Had a nice area for ourselves only.
Secure site.
Area to wash your dog with shampoo and conditioner.
Many caravans but not many people.
Table 🏓
Easy to contact and help if needed

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