Camping @ Croyde Bay

Gostou: Great facilities! It feels like Stu has thought through just about everything. New toilet / shower facilities were good and clean, pitch was well kept, charging station. Will be coming back next year!

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Gostou: Peaceful, good location, lovely and clean washing facilities.

Não gostou: Not being able to quietly have music.

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Gostou: Stu was very friendly and accommodating, rearranging a few pitches so that my two friends and I could pitch together in our vans. Facilities were all clean, well appointed and well maintained. Location was brilliant with the beaches and village centre a short walk away.

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Gostou: Excellent facilities, great location.

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Gostou: Facilities were really nice. Small and well appointed little site. Handy for locations and services in Croyde

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Gostou: how clean it was, very friendly staff and close to all amenities

Não gostou: nothing

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Gostou: Shower block really micr

Não gostou: Hard to wash up with no hot water

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Do gerente: Thank you so much for your stay and for giving us a 9 out of 10 review.
As posted, we are conducting an eco trial at the washup area, which is currently under review. So it's good that you gave us feedback on this.
Stu.

Gostou: Location. 1 minute walk to shops and pubs/restaurants.

Não gostou: Nothing to dislike

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Gostou: Campsite very clean, well looked after and in a great location. Lots of bunnies in the site which was lovely. Short walk to basically all of Croyde.

Não gostou: We missed the check in time by 45mins due to a flat tire we did everything in our power to inform Stu called him at 4pm to let him know we would be late and later gave an exact time at 7:30pm but still denied us access to the campsite. Found out we could have just been given a code to access the camp site so the reason of the owner (Stu) having to work late made no sense. And then the issue was blowing up are airbed late would annoy other campers. (Which we understand) but you have 24hour access by car and drive past people’s tents our airbed would have been blown up in an insulated van no later than 10pm. Booked a more accommodating camp site down the road. Stu refused a refund saying he would have lost money but the campsite was at 20% capacity if that so we hadn’t taken anyone else’s space, would have just lost the money that we have now lost. Did offer us a free late check out but this can be bought for £3. Very much put a big downer on our stay when simply being more understanding and helpful would have solved this. On the phone we were told to just “book a hotel”.

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Do gerente: Dear guests,
I thank you for your 8/10 review. I must clarify for the reader exactly what happened. You informed me at 7.30 pm that you could not make it until 10.15 pm at the earliest, which, as you were already aware, was not acceptable to us. We have to be strict about this for the safety and comfort of our sleeping guests. We have in the past had complaints where late arrivals have had headlights and electric pumps on at 10 or 11 pm, which is why we now have a strict cut-off time. I explained all this and suggested staying the night at a Travelodge en route and arriving early the next morning. I also included a full day pass until 6 pm on departure day as some compensation (worth £10). You are correct that once guests have checked in, they have the gate code, but we need to check people in at a sensible time of night and show them where everything is on site. Guests are asked not to drive around at night and are generally very respectful of sleeping campers. I assure you, I didn't deny you a 10.30 pm arrival because I wanted to go home early. On the contrary, I work (if I can call it that) 14 hours a day, 7 days a week, to provide safety and comfort for my guests.
Based on your review and our interactions, I know you liked us and the campsite. It's a shame you left Portsmouth so late on a Friday afternoon.
As you told me at checkout, had you set off as planned, instead of going kite surfing, you would have arrived in plenty of time, and things would have been different. Of course, I hope you come back another time, and my offer of compensation stands. I understand that traffic can cause problems on a Friday night when coming from so far away, but a last-minute kite surfing lesson is a bit much even for a softy like me.

Gostou: Fantastic campsite, lovely and quiet even on a bank holiday. Shower and toilet block were immaculate and very well built, great water pressure. The free wifi was a nice touch and the signal was perfect. Also in a great location, only a short walk to Croyde Beach and the costal path. I have recommended it to my friends and will definitely come back again.

Não gostou: Nothing

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