New Green End Farm

Gostou: The site is well laid out, communication was good, facilities were good and the pitch sizes were ample. Toilets were clean and tidy. There was also a separate area to wash up plates.

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Gostou: Quiet and rural campsite, couldn't ask for more for the price. Suited us perfectly for 1 night in the recent heatwave, lots of space for children to run around.

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Do gerente: Thanks for your feedback and glad you enjoyed your stay.

Gostou: Clean facilities, nice setting, friendly staff, excellent value for money.

Não gostou: The sound of planes arriving / leaving Luton airport was unfortunately a bit loud for us.

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Do gerente: Really appreciate the review, hope to see you all again.

Gostou: Lovely location. Good directions. Facilities as described.

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Do gerente: Thanks for the feedback this means a lot in our first year as a pop up, see you soon.

Gostou: Lovely rural setting with nice walks close by

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Do gerente: awesome thanks for your feedback, hope to see you next year.

Gostou: Very relaxed atmosphere, free choice of which pitch to use. Nice and quiet with a very rural feel. Facilities cleaned regularly and all functioning fine. Two excellent pubs within easy walking distance. Good base for walks around the Downs. Everyone very friendly and helpful.

Não gostou: Would have liked the grass to be shorter. Need another ladies toilet.

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Do gerente: Hi thanks for you feedback, glad you enjoyed your stay with us. We will increase the grass cutting next season and we will be adding extra toilets for the laddies, hope to see you again.

Gostou: Good location, spacious large pitches, close to local village pub. Loved the "outside feel" eco style showers.

Não gostou: Sadly the day we stayed was very wet, so the long grass was sodden, would have been better if grass was cut short so walking etc would be much easier. Toilet facilities - great for men, not so for Women. The men had 2 cubicles and 2 urinals, my partner advised that the Ladies only had 1 cubicle, nowhere near enough.

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Do gerente: Thanks for the review, we aim to keep on improving for next season so your comments are really helpful, grass cutting and extra facilities for the laddies is now on our list, see you again soon.

Gostou: The location of the site was great as it was 5 minutes' drive from Whipsnade zoo which was the whole reason for our stay here, but it also had a really quirky pub with food 10 minutes walk down the road. Although we didn't get the chance due to our time of arrival, and waiting for the rain to bait before we pitched up, it also seemed really close to a few good walks and points of interest that we would have visited if we had the time. The site itself felt nice and secure as it had a main gate to enter/exit and being lined with trees and bushes it was closed off from the outside world which made it very peaceful. The field was massive and the pitches were a good size so there was plenty of room on site for the children and dogs to play without imposing on others.

Não gostou: The toilet block only had 1 female toilet/sink and the water faucet outside had a dodgy tap so it blasted out and ended up making the area in front of the block waterlogged

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Do gerente: thanks for your feedback, next season we are installing extra toilets and we will be gravelling a much wider area in front of the facilities as this area became very wet due to the heavy rain, hope to see you next season.

Gostou: quiet,large pitches

Não gostou: toilet facilities…need more toilets and cleaning a bit more frequently also would be good if grass had been cut a bit shorter as due to weather it was quite damp making the toilet facilities really muddy and quite dirty no signs for where the animals were

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Do gerente: Sorry to hear your experience with us wasn't what you had expected, feedback is really important to us so that we can improve, hope you will try us again soon.

Gostou: Near Whipsnade Zoo - that is all !

Não gostou: We booked this campsite as its description stated animals (alpacas and sheeps to meet onsite ). It was my daughter’s birthday and her favourite animal being alpacas we chose this site over so many others due this particular reason . Well the description and first photo on Pitch up is not accurate and actually very misleading , after 2 phone calls with the owner , a text message and 1 hour walking to find the animals including by a busy road we were informed that the animals can actually be anywhere across the farm 76 acres . I had a very sad and disappointed child in her birthday and the owner was informed of this but made no effort at all to meet us and bring us to where the animals were - he couldn’t care less, obviously, and therefore this review , we tried to communicate the issue directly but we were dismissed and you really upset our child in her birthday . 1 ladies cubicle only , and 2 for the men with 2 urinaries. Not only the ladies was often occupied but toilets was very dirty for the majority of time . Actually , we never saw a cleaner on site during our 3 nights stay . It was filthy , we used public toilets facilities in places we were visiting such as the zoo. It is just a field , with the disgusting toilet facilities you are better doing wild camping ….if you book this campsite for the animals , find somewhere else , you will be lucky if you find them .

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Do gerente: Thank you for your review, we're sorry your experience didn't meet your expectations. As a new pop up site, we do value all feedback as this will help us improve for the future. For example, we have reviewed the wording on the front of the camping advert and asked Pitchup to amend the title lines so they match the further details; there are animals to see on walks, not to meet, as they are farm animals and not pets. We apologise for the confusion this caused and thank you for bringing it to our attention. However, we do feel the remainder of your review requires a fuller response. We spoke to you about directions several times towards the animals and then later replied to your text message about the animals to explain the mix-up. It would not have been suitable to bring you or your children to the animals as they're farm animals and not pets. As you had both numbers for the campsite owners, we assumed you had no further wish to discuss this. Your issue was not dismissed, it was responded to within minutes of receiving your text and no further communication was received after responding. You have said the facilities were "filthy" and you didn't see a cleaner, however when you arrived on-site on Friday evening the toilets were in the process of being cleaned and they were cleaned a further two times on Saturday and two times on Sunday. Due to the torrential rain on Friday and Saturday day time there was some mud on the floors, which is to be expected from a campsite in a field. You have said the campsite is "just a field" however it is in fact; a field. We're a working farm, diversifying for our first year in one of the wettest summers on record. We would like to think that we have done our utmost to meet our visitors expectations in customer service and cleanliness but clearly you feel we fell short. We do feel your review is unnecessarily critical and negative due to your disappointment about the availability of animals, as you have marked down every aspect of the site as a result. Whilst we have some sympathy that the experience was not what you expected, it is a shame you feel the need to address this through a public review of a pop-up site. Wishing you the very best in your future camping endeavours to find a site that meets your requirements.