Polubione lovely friendly helpful service from beau & the man that both worked in the food hut

Niepolubione We stayed at this campsite over the weekend as part of a group and unfortunately had a very disappointing experience. The biggest issue was the attitude of the owner. We found her to be extremely rude when speaking to guests, including our group, and it created an uncomfortable atmosphere throughout our stay. Rather than feeling welcomed, we felt like we were constantly being watched and spoken to as though we had done something wrong. One particular incident involved our BBQ. We were told we were breaking the campsite rules, despite using a raised BBQ that was fully supervised. The campsite’s own Facebook page clearly states that raised BBQs are permitted and that only disposable BBQs placed directly on the ground are not allowed. We had followed those rules, yet were still spoken to in a way that was completely unnecessary and unprofessional. Sadly, our experience didn’t improve. The cleaner was also incredibly rude, raising her voice at both parents and children on several occasions. We felt stared at whenever she walked across the field, and her behaviour made us feel unwelcome and uncomfortable for the duration of our stay. As a group, we spent a considerable amount of money staying here, but instead of enjoying a relaxing weekend, we were left feeling like we didn’t belong. Good customer service starts with making guests feel welcome, and unfortunately that was completely lacking. The one shining light was Beau, the owner’s daughter. She was friendly, approachable and genuinely helpful throughout our stay. She and the man working in the food hut were a credit to the campsite and the only members of staff who made us feel welcome - her mother the camp owner or ‘the boss’ as she referred to herself should take a leap out of her daughters book. It’s such a shame because the campsite itself has potential, but until the way guests are treated improves, we wouldn’t return or recommend it to others.

Polecane znajomym Odwiedź ponownie