Polubione The site is beautiful

Niepolubione We stayed for two nights and, unfortunately, came away disappointed, particularly as the site is advertised as a peaceful place and our previous stay also involved significant noise from other guests. During this stay there was an unexpected water outage, which I completely appreciate was outside the site's control. However, the communication around it didn't reach us, so we weren't aware that bottled drinking water was available at reception. We also had dogs with us and, although there was an emergency water supply available later in the day, we weren't aware that additional water could have been provided for them. The owner has since explained what happened with the emails and has been very apologetic, which I do appreciate. They are also looking at improving their emergency water provision, which is reassuring. There were also road closures around the farm during our stay, meaning there was only one practical route in and we ended up following a lengthy diversion as our sat nav wasn't aware of the closure. Again, the owner explained that the information should have been included in the pre-arrival email but, due to an issue with our email address, it wasn't received. They have said they are addressing this. Regarding noise, the group celebrating a 16th birthday during our stay were actually lovely and very respectful, so this isn't a criticism of them personally. However, we did experience enough noise to make us question the description of the site as peaceful, particularly given our previous experience here. To be fair, the owner responded thoroughly to our concerns after our stay and clearly does take feedback seriously. Unfortunately, despite the positive response, the overall experience means we wouldn't choose to return.

Polecane znajomym Odwiedź ponownie

Od administratora: Hi Samantha, I appreciate your pragmatic review. We feel it is, however, disappointing that you have reviewed so poorly and taken this to a public forum because the crux of the issues you experienced were due to an exceptional event - the water went off for around 12 hours due to a mains water burst approximately 4 miles from our property. We have not experienced an outage like this and we have been on the farm since the 1960s so this was an extremely rare occurrence. We feel a kinder approach would have been to acknowledge that we are a small business and that we put our hands up about the communication issue. We of course believe there is a place for poor reviews in this world but this doesn't feel appropriate to mark us down here. If there hadn't have been a water outage we are sure your experience, stay, and rating of the site would have been much higher. As you have eluded to we did everything we could have done to support guests, which included walking down and verbal providing updates, regular email updates, as well as providing complimentary water. Our guests (and their pets) welfare is our number one priority. As explained in our email response: we informed every adult staying onsite what was going on but sadly you were off site at these times and unbeknownst to us our emails to you were not going through. Our reception remained open during the course of the outage with us being on hand to help if needed. You also had our contact number and made a call to us and we explained during this call that water was available to our guests and their pets. And of course with the water outage going on we were not going to leave the site and our customers alone without support until supply came back. Having taken the time to explain the lessons learnt and apologise it is particularly painful to receive a negative review for something that stemmed from something out of our control. We are sorry your stay didn't go as planned.

Polubione The site staff were polite

Niepolubione I am not picky at all regarding accomodation. It's just a base that I sleep in between exploring! I camp, glamp, caravan and expect very little. However, this is terrible value. The caravan is damp and rundown. The site staff keep it clean but I've never seen a caravan in such a bad state before. It was an hour after the checkin time before the owner got back to me. The site staff had to direct me to the caravan. No WiFi, no entertainment, no restaurant, no outdoor pool, indoor pool open intermittently. The bar is only open Friday and Saturday night. The site is very small and no disrespect meant but due to this it is very cliquey so it feels like you're intruding. The owners dogs have free reign but others have to be on leads so my girl got mardy as she couldn't play with them. Please please please avoid and go somewhere else. I have 3 children, 2 dogs, 5 step children and work and am spending my time writing this in the hope that others avoid and have a great time exploring this beautiful place but stopping somewhere else. Please stay somewhere else!

Polecane znajomym Odwiedź ponownie