Camping De L'Arquebuse

Likte Staff, size of pitch, fresh bread.

Likte ikke Everything else! Honestly it’s the worst site I’ve been too. I can only imagine negative reviews have somehow been deleted!
The ablutions were filthy, clothes hung up on every horizontal feature, groups of men hanging around near children’s play areas. cigarette butts everywhere and washing facilities being used for every manner of cleaning! Even when clothes weren’t being washed, the facilities were left in an absolute state.
To me it looked like coach loads (no exaggeration) of workers have been housed there whilst working the fields or the like. Somewhat reminiscent of a refugee camp! Horrendous and my family felt unsafe for the duration.
No way the reviews previously posted depict what this place is actually like.

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Fra bestyreren: Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not reflect the standards that we normally provide at our campsite, and we fully understand your disappointment, particularly as you were travelling with your family.

We would first like to reassure you on one important point: we have never deleted or asked for the deletion of a negative review. Reviews published through Pitchup are managed by their platform, and you are of course welcome to contact Pitchup directly if you would like confirmation of this.

Regarding the situation you experienced, it was unfortunately linked to this year’s grape harvest season. We had organised the campsite to accommodate around 80 seasonal workers, the majority of whom were due to stay in mobile homes. However, we unexpectedly found ourselves having to manage around 150 people, including more than 70 staying in tents.

This sudden and very significant increase in numbers put considerable pressure on our sanitary facilities and communal areas, and we fully recognise that, during this period, we were not able to maintain the level of cleanliness and comfort that our usual guests are entitled to expect.

Normally, the grape harvest takes place later in the season, which is why this type of situation does not usually affect our August holidaymakers. This year, however, the harvest dates were brought forward because of the weather conditions, creating an exceptional overlap between our tourist season and the arrival of seasonal workers.

This explanation is not intended to dismiss your experience. We understand that what matters to you is the condition of the campsite during your stay, and on that point we sincerely regret that we were unable to provide the environment you expected.

We are nevertheless grateful that you highlighted the friendliness of our staff, the size of the pitches and the fresh bread service, and we thank you for having taken the time to give us your feedback.

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que votre séjour n’ait pas reflété les standards que nous proposons habituellement dans notre camping, et nous comprenons pleinement votre déception, en particulier puisque vous voyagiez en famille.

Nous souhaitons tout d’abord vous rassurer sur un point important : nous n’avons jamais supprimé ni demandé la suppression d’un avis négatif. Les avis publiés sur Pitchup sont gérés par leur plateforme, et vous pouvez bien entendu les contacter directement si vous souhaitez en obtenir confirmation.

Concernant la situation que vous avez rencontrée, elle était malheureusement liée cette année à la période des vendanges. Nous nous étions organisés pour accueillir environ 80 travailleurs saisonniers, dont la majorité devait être logée en mobil-homes. Cependant, nous nous sommes retrouvés de manière imprévue à devoir gérer environ 150 personnes, dont plus de 70 hébergées sous tente.

Cette augmentation soudaine et très importante du nombre de personnes présentes a exercé une forte pression sur nos sanitaires et nos espaces communs, et nous reconnaissons pleinement que, durant cette période, nous n’avons pas été en mesure de maintenir le niveau de propreté et de confort auquel nos clients habituels sont en droit de s’attendre.

Habituellement, les vendanges ont lieu plus tard dans la saison, ce qui explique pourquoi ce type de situation ne touche normalement pas nos vacanciers du mois d’août. Cette année, cependant, les dates des vendanges ont été avancées en raison des conditions météorologiques, créant une situation exceptionnelle avec un chevauchement entre notre pleine saison touristique et l’arrivée des travailleurs saisonniers.

Cette explication n’a pas pour but de minimiser votre expérience. Nous comprenons parfaitement que ce qui compte pour vous est l’état du camping au moment de votre séjour, et sur ce point nous regrettons sincèrement de ne pas avoir pu vous offrir l’environnement auquel vous étiez en droit de vous attendre.

Nous vous remercions néanmoins d’avoir souligné l’amabilité de notre personnel, la taille de nos emplacements ainsi que notre service de pain frais, et nous vous remercions d’avoir pris le temps de nous faire part de votre retour.

Likte Wij kwamen later aan dan dat er op de website stond. Ze bleven voor ons open zodat wij toch nog konden overnachten! Dat was top onze kleine meid ( 0 jaar) was echt toe aan goed wat slaap!

Likte ikke Ze konden niet goed Engels praten dus dat was soms erg lastig met communiceren

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Likte Decent site to stop over on way further down into France.

Likte ikke All good, no issues really. If anything, facilities could do with updating but they al, work fine and no problems

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Likte Camping bien situé et calme. Acceuil très sympathique

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Likte Camping propre la personne à l accueil est très sympa je recommande ce camping

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Likte Location

Likte ikke Nothing

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Likte Great location near to the town. Lovely setting. Good facilities and friendly staff

Likte ikke Nothing

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Likte Great location and facilities generally good.

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Likte Clean and close to autoroute. Friendly staff. City swim pool next to site added bonus

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Likte Location, pitches, check-in all great. All facilities clean and working properly.

Likte ikke Nothing

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