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K

Keith R.

Lid sinds september 2021

1 beoordeling

Trekenning Tourist Park

Newquay, Cornwall, Engeland

Touring caravan pitches
Staanplaats voor caravan en camper op gras en grind , met elektriciteit (glooiende ondergrond)

1

I would not recommend this site…

jul 2025

Ik was blij met I would not recommend this site to anyone, whether for a holiday or a permanent pitch. The facilities are in a disgraceful condition: the toilets are filthy, the chemical waste disposal is unhygienic, and the washing-up area and pool are poorly maintained. The site itself feels neglected and unwelcoming. Many of the caravans are permanent residences, with overgrown pitches, ripped awnings, and even car engines being worked on around the site. There is only one pitch for tourists, and it feels like you’re staying in the middle of someone’s untidy garden rather than a proper holiday park. The management is also very poor. Issues are not dealt with, and the site lacks any sense of organisation or care for visitors. If you are looking for a pleasant holiday or a clean, well-managed permanent pitch, I strongly advise staying well away from this place.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Dear Keith, Thank you for your feedback. We are disappointed to see that your review does not reflect the experience observed during your two-week stay, where you appeared to enjoy both the pool and our facilities. As a gesture of goodwill, you were also provided with complimentary early access to your pitch due to difficulties at a previous campsite. We must also note several inaccuracies in your photographic documentation, as well as the omission of the severe weather conditions experienced during your stay. Some of the images provided appear to have been selectively staged, such as the photograph of the tourist information leaflet holder while cleaning was in progress in the launderette. Following your departure, we received a series of complaints from you, including threats and defamatory remarks regarding other guests, along with the warning that you would leave a negative review if a full refund was not granted for your stay. Our seasonal pitches remain in very high demand, with a waiting list of several years. These pitches are held on an annual basis, and it is the responsibility of each pitch holder to maintain both their pitch and caravan. This could have been clarified for you had you raised your concerns with management during your visit, rather than afterwards. It is unfortunate that, as a business, we cannot publish our own photographic evidence in response to misleading or defamatory reviews.

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