Big Bear Lodge

Ik was blij met: Surrounding area is lovely, great service, optional food service, heating, fire pit, BBQ, bedding included, makes super easy stay.

Ik was niet zo blij met: Things to improve: doors not closing properly, unable to close without locking with a key, shower head not working in women bathroom, provided bedding contained a white cat’s or dog’s hair.

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Van de manager: Thank you for the feedback. I wish you had of mentioned your problems to us, rather than writing on here.
I had even messaged you three times to pay for what you had taken out of the shop and you didn’t mention anything.
I have checked the shower it is fine it has a small head and a waterfall and you choose which you want. So I can only imagine you didn’t put the lever in the right place but if you had of asked me I would have come and shown you how it works. It is very simple though.

I am sorry you found one white hair it can be simple for those things to fly in but again if you had of wanted the bed changed I would have done so. But I had cleaned the pod only two hours before you arrived.
I’m glad you would come again but I would like to point out our check in and out times and overstaying by 2hours and 15 mins without even asking i think is a little bit unthoughtful.

Ik was blij met: Fantastic stay in Mammoth camping pod. Very friendly and helpful. Food delivered for two nights was delicious. Lovely little playground for the young ones in the next field. We would definitely like to return for another visit either camping or glamping.

Ik was niet zo blij met: The camping pod would be small for 5 but it was perfect for us, one adult and two children (7 and 3).

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Ik was blij met: The ready made comfy bed,the informative books and OS maps of the surrounding area.The fridge,tv,heater….everything really!

Ik was niet zo blij met: Going home!

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Van de manager: Thank you very much for taking the time to leave such a lovely review.

Ik was blij met: Liked everything about it, cabins cosy and cute and clean with beautiful views. Shops and pubs all close by. We could not fault anything about. Owners also very helpful ☺️

Ik was niet zo blij met: None

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Van de manager: Thank you for the lovely positive feedback.

Ik was blij met: I stayed at the campsite at Big Bear lodge for a couple of nights, on my way to Barmouth. From booking it, Cassie was very helpful in answering any questions I had, and directions. As I was there during the week, I had the campsite to my self, lovely quiet location. The pitch was a great size, I bought a 5 bell tent, and still had plenty of room for the car. There's no wifi, but I had 5G, I'm on 'Three'

On my first night, I ordered a Pizza to the supplied phone number, it was fantastic, home made, great size and good value with lots of topping. I also went for a sausage and bacon sandwich in the morning which was also fantastic, both delivered to the tent. Sadly the morning I left it was raining hard, as theh were quiet, they kindly said they said I could leave later to let the tent dry, which was much appreciated! The showers and toilets were spotless, and the honesty shop was a great idea, and had a great variety of things.

I'll certainly be returning, and will bring the family, as they would love the play ground.

Ik was niet zo blij met: Can't think of any!

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Van de manager: Hi, thank you so much for taking the time to leave such a lovely positive review. Please come back again soon. James and Cassie

Ik was blij met: Big Bear Lodge is a quiet, friendly and well thought out site that goes with the moniker of self-service and at the same time gives you support when you need it.

Each plot is clearly marked and has plenty of space to pitch your tent and park next to it without feeling boxed in.

There's a decent shower and toilet block, onsite honesty shop, catering options for breakfast and dinner (the pizza is exceptional) as well as play areas and a park for the kids.

This place is firmly on 'my favourite places to camp list' and I'll be returning soon.

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Van de manager: Hi
Thank you for taking the time to write such a lovely review.
So glad you enjoyed your camping trip. Hope to see you again soon. James and Cassie

Ik was blij met: *You can order breakfast and pizza right to your tent

*its spotlessly clean

*they have a shop on site that's open all the time so if you forget anything, you can get most things there

*you can have a fire in a firepit and there's a bbq there too

*the site is spacious enough to play football and Frisbee with the kids

*there's a chicken coop there and the kids can feed the chickens

*the staff were friendly

Ik was niet zo blij met: *The bed was very uncomfortable and i could feel the hard springs. So much so, I opted to sleep on the floor

*Definately needs more blankets as one thin quilt wasn't enough on the chilly evenings

*The Banff tent is very close to the toilets and the lights go on and off all night

*there's no outside light so when it starts to get dark, it's hard to see

*There's no chairs to sit on inside the tent when it rains

*Needs a little table to prep food inside when it rains

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Van de manager: Thank you for your positive parts of this review.

I wish you had of spoken to one of us whilst you were here. We saw you so many times, we even delivered food to you, asked if everything was ok. Why didn’t you say!! We have worked so hard this summer so it’s a bit unfair you didn’t give us one chance to put your issues right.

Firstly with it being August you would think it would be warm enough and two weeks before we had someone who needed fans it was so hot but we have had a rubbish summer I would always say if camping in the UK you have to pack for both conditions because you never know.
But you could have asked for more covers. You could have mentioned the mattress, we have had no complaints all summer but if you had of said we have a spare one we could have changed it for you. I’m guessing you slept on one of the futons not the floor because for three nights you surely would have mentioned it. The quilts are all the highest tog not thin as you say and again if you had of asked I would have got you more.

You mention another table. We obviously thought one was enough but the other tent does have two. Again we will look at that for next year, no one else had mentioned it we thought one table for food prep was enough for a short stay. But we have more and would have brought you over something. The futons do double up as chairs but again if you wanted extra chairs we would have given you some.

Again the lights, you say there was no light but then complain there was too much light but again thank you for the feedback as maybe we can move the tent for next season.
The price is a difficult one you booked the most expensive weekend of the year, we do still do special offers but you didn’t book one of those you booked the three day stay.
I don’t agree with your scoring as you have marked us 2/10 for WiFi. But what WiFi we can’t offer WiFi as we are a remote site we have great 4G and 5G coverage and that is fully explained in the details. So everyone else marks that section, none given so I’m not sure why you think that is a fair score.

I wanted to answer all your points as I just thought it was a bit unfair you didn’t give us one opportunity to help you whilst you were here and we work hard to make sure everyone enjoys their stay. James and Cassie

Ik was blij met: Lovely peaceful secluded campsite with great facilities and very relaxed vibe. We were there for the bank holiday and even when the site was busy there was ample space, kids loved the park, honesty shop is a fab idea as was the deliverable Breakfast / Pizzas. Great comms prior to arrival very accommodating.
Great site location, shirt drive to Shrewsbury but we also went in a waterfall hike locally.

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Van de manager: Thank you so much for a positive great review.
Hope you come back again soon.
James and Cassie

Ik was blij met: Everything! The pod was very warm and cosy. It had everything we needed for a few days away. We loved the little touches which made it feel like a home from home. We liked it so much we extended our stay 🙂.

Ik was niet zo blij met: Having to leave

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Van de manager: Hi, thank you you so much for taking the time to leave such a lovely review.
So glad you enjoyed your stay and hope you visit again soon. James and Cassie

Ik was blij met: Great location lovely campsite with a 24 hr honesty shop with basic essentials and more. Loved that we were able to have a camp fire which my eldest daughter loved hunting for sticks to help light.

Ik was niet zo blij met: Unfortunately the slide at the park was broken so was unable to use bit everything else was in fab condition

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Van de manager: Thank you for all the positive points in the review I am really sorry we dropped to an 8 for the broken slide.

We were actually not aware the slide was broken was so we will rectify that first thing tomorrow. The play area is throughly checked when we mow which was only a couple of days ago.

The slide is relatively new and it’s such a shame it is broken, as you can imagine it is a huge expense to keep replacing items when they are broken. But thank you for bringing it to our attention. We would have sorted it whilst you were here so you could have used it if we had of known.