Camping Floreal Kempen

Mi è piaciuto location as it was close to motorways

Non mi è piaciuto Let me first explain. This campsite was book solely because it was advertised as having an on site restaurant (which serves classic dishes like mussels and chips) and an outdoor swimming pool, and the write up on Pitchup made it sound amazing which for €40 we'd thought was acceptable.
We turned up only to find the reception closed however a young girl appeared and asked if I'd received an email that morning notifying me of the closure. We we then issued with a white envelope containing a key fob, security door card and two red wrist bands (apparently for the swimming pool). I was then also informed that the restaurant was closed, no explanation given. I asked where we could go, to which I was given the details of a restaurant: which we later discovered was also closed. On a site map we were shown being allocated pitch, 91. We have a 6m campervan and it just about fitted on the pitch length wise, although we had enough room on either side for chairs etc. On looking at the paperwork in the envelope we noticed on the typed instructions we'd actually been allocated pitch 156. So we thought we'd have a look to see if that was any better. No that had a mobile home on it already. So back to pitch 91.
Trying to stay positive we decided to use the pool. It wasn't quite what I would describe as a swimming pool more of a large inflatable paddling pool. The large inflatable ring around the edge occupied most of its footprint, it fitted onto a tennis court with a lot of room to spare (see attached photo). As it was already rather crowded we decided that we didn't fancy it anymore.
The security card for the showers wasn't required as all door were wide open.
We tried looking on the map for rubbish bins but couldn't find any highlighted, so after both of us had walked around looking we eventually gave up and used a small litter bin near the pool.
We've travelled all over Europe and the UK in our campervan and this was definitely a disappointment, massively over priced for what you got. All very disorganised.

La consiglierò agli amici Tornerò volentieri

Dal gestore: Thank you for taking the time to write such a detailed account of your stay. I would rather hear this than not hear it at all, so I want to answer you properly.

One thing genuinely went wrong on our side. You were given two different pitch numbers, which sent you walking across the site twice at the end of a travel day. I have looked into how your pitch was allocated and I am sorry that happened. The restaurant we pointed you towards turned out to be closed as well, which only made a difficult evening longer.

On the other points I would like to give a little context, mostly so other travellers know what to expect. Our outdoor pool is exactly as you see it in the photographs on our Pitchup listing. It is a family pool rather than a swimming pool, and we try hard not to present it as more than that. Our restaurant is closed on Thursdays, which was the day you arrived, and I understand how disappointing that is when a meal out is part of the plan. You were right about the menu description, and we have already contacted Pitchup to have the reference to mussels removed. We serve Belgian classics, but mussels have never been on our menu. The waste and recycling points are marked on the site map in the welcome pack, together with your pitch instructions. And because our reception closes in the evening and you arrived after that, the envelope with your key fob, access card and instructions was prepared and waiting for you.

You clearly know what good camping looks like after all those miles across Europe, so I am sorry we did not show you our best side. If you are ever back in the Kempen, please get in touch with me directly beforehand and I will make sure your arrival goes very differently.

With kind regards,
Romain
Director of Exploitation, Floreal Group