A aimé The lady we spoke to initially was very nice. The field was next to a woodland.

N'a pas aimé The site is very close to an A road, which is busy all day and night, so neither of us got much sleep, it drowns out the sound of nature so there is not much in the way of peace. There are no toilet hand washing facilities, you have to use the cold water from the washing up sink. There are two showers, one had just cold water and the other was scalding so you couldn't really get in it, they were both quite dirty. Because of this it wasn’t really suitable for more than one night, I called and text to see if I could get a refund for the next night I had paid for, but no one replied. The field is also very bumpy and looked quite neglected, we were in a 4x4 and even that was a challenge to drive over.

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Réponse du gestionnaire : Thank you for taking the time to leave your detailed feedback. We’re pleased to hear that you found our initial welcome friendly and enjoyed the woodland setting. We’re sorry that some aspects of your stay did not meet your expectations. The field had been affected by the recent heatwave, which unfortunately has left it looking particularly dry and tired. It’s been an odd time for the local area with local parts of the forest being on fire as well as a hose pipe ban. However, we would like to reassure guests that the site is regularly maintained and cleaned, and our team takes great pride in keeping the facilities and grounds as clean and well cared for as possible. We’re also sorry to hear about your experience with the showers. This is the first complaint we have received regarding the shower facilities, so we were unaware there was an issue during your stay. Had we been made aware at the time, we would have been very happy to investigate and address the problem. We will certainly be checking the showers and cleaning arrangements following your comments. Thank you. We do appreciate that the proximity to the road is something that can affect guests differently, and unfortunately this is not something we can change. We’re sorry that the traffic noise impacted your sleep and enjoyment of the natural surroundings. Finally, we’re disappointed to hear that you were unable to get a response when you contacted us about your remaining night. We apologise for this, and appreciate how frustrating that must have been. Thank you again for your feedback. It is always helpful to know where we can improve, and we will take your comments on board.