A aimé - location - facilities (the Barn / communal area is great, especially for getting out of the sun in this heat wave) - fridge system - great to actually have somewhere to store bits - friendliness of owners - honesty box / shop - camping spots - decent showers & bathrooms - facilities / barn was cleaned every day - apple juice!

N'a pas aimé - no official welcome / greet on arrival - not a massive deal, but as someone with disabilities it’s good to get my bearings - sign sad no under 14’s, on the last night there was a family with children / toddlers on site

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Réponse du gestionnaire : Hello Kirstie Thank you for your review and we are glad that you enjoyed your stay overall. I must confess it would be difficult for us to meet and greet every camper that comes on site, as we are two pensioners running a busy site with multitude of tasks to complete each day, as well as taking care of our eight horses. We have a large arrival window of eight hours for our guests' convenience (although we often have to deal with late arrivals as well) and it is impossible to make ourselves continually available to greet people for that period of time, although at least one of us is always on site and always available should any camper need us. If you had any concerns at all that your disability would impact on the enjoyment of your stay in any way, you could have let us know in the multiple emails that we had from you prior to your arrival and we could have provided further information or ensured that we were contactable when you arrived. We do hope that the comprehensive information sent prior to arrival, plus the site map and information in our campers' barn helps most people to get their bearings. We are a little surprised at the comment regarding a lack of greet on arrival from you however, as Ian clearly remembers speaking to you when you arrived, as there had been some confusion regarding your booking and payment and there was an outstanding sum to be paid while you were on site with us, and you discussed this with him when you first arrived. With regards to the young children on site - I am very shocked at this as we are strict about our policy to only allow teenage children on site. I have spoken to a friend who stayed at the same time as you, and she was unaware of any young children. Ian rides around the site on his bike several times a day and did not see youngsters. We do allow children of 14 and over, and I know we had a few of those staying. I can only say to you what I tell everyone who has a problem or concern when they are staying with us - please let us know while you are here, as that is the only way we can do anything about it. I know that you spoke to Ian before you left, as you paid your camping bill, and it would have been useful to us if you had mentioned it then, as we could have investigated further. Theresa and Ian.

A aimé - spacious pitches - was able to pick our own pitch and not allocated to it - quiet tent area - very slow paced and relaxing - the rangers / staff were really helpful and friendly - location is great and easily accessible to the dual carriageway but equally convenient to drive through New Forest and take in the views - breathtaking environment and views - well kept site - clean toilets - clean washing area - nice little shop - very easy to check in - horses, donkeys, cows & deer roaming through the site which is lovely! - peaceful environment with lots of wildlife to explore

N'a pas aimé Below is a few key areas we disliked, however, this did not effect our stay and is purely for future visitor’s info. We love Ocknell and plan on returning for a 3rd year - can hear the traffic from carriage way even from the furthest point of the campsite - 1 toilet block is fairly far away from the Glades which is a dedicated tent spot (where people tend to need to use the toilet block even more so) - the site is based on an old RAF base and is full of concrete under the grass - because of the concrete, you need special concrete tent pegs which were £1 per a peg which ended up costing us £16 in total!! Which was very over priced! - WiFi doesn’t work

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