A aimé All of our group being placed in the same field together. The front of house staff (Dale and Emma) were very friendly and, after we complained, were proactive in making any changes that they could, as well as checking in with us after they’d rectified issues. The facilities were noticeably cleaner after we’d complained and they began pumping the drainage system, although it appeared to be severely backed up and smelt horrendous. I felt really sorry for the staff, they really were trying their best. I’ve noted the issues with the site below, however, I need to point out that we did receive precise apologies and a full refund.

N'a pas aimé Cost and Value * Paid £50 per night for a pitch consisting of a patch of grass and an electric hook-up. Given the standard of the facilities available on site, this felt extremely expensive and does not represent good value for money. (We were given a full refund) Toilets and Shower Facilities * The same third light in the women’s bar toilets was out, as was the case at this time last year, suggesting that basic maintenance issues are not being addressed. (This was fixed after we complained) * Toilets are regularly blocked, often on a daily basis. (They started to try and rectify this after we’d complained, but it didn’t seem to be a straightforward fix) * Basic toilet provisions, such as toilet roll, are not consistently replenished. * A significant number of toilet and shower cubicles have been screwed shut and are therefore unavailable for use. * Our main toilet facilities that were next to the bar were left in an unacceptable condition after evening events. They were often still not cleaned by the following day, with used sanitary products, false nails and other waste left behind for more than 24 hours. (They were cleaned thoroughly after we complained) * The showers are extremely inconsistent, with poor water pressure and temperatures that can become dangerously hot. (They were unfortunately cold after we’d pointed this out) * The shower facilities themselves are also unsafe in places, with cracked tiles presenting a potential injury hazard. * 50% of the taps in the men’s toilet don’t work. * The general cleanliness of this site is extremely poor. Sewage, Hygiene and Water * There is a distinct and persistent smell of raw sewage throughout the site, particularly concentrated around the restaurant. This is extremely unpleasant and raises potential hygiene and health and safety concerns. * There is a lack of clear signage identifying where drinking water is available, making it unnecessarily difficult for visitors to locate safe drinking water. Site Maintenance and Safety * There is dangerous/unsafe equipment in the woodland area that requires attention. * There appears to be inadequate checking and maintenance of pitches between guests. Despite there being a two-hour crossover period between check-out and check-in, there are numerous tent pegs left in the ground, suggesting that pitches are not being properly inspected after guests leave. We even had to remove a dead rodent from our pitch ourselves. Hopefully, now that the resort has been bought by Landall, they will put some money into it and restore it to its former glory.

Recommanderait à des amis Séjournerait à nouveau

A aimé The campsite were very accommodating in putting my family and our friends in the same field so we could all be together. There was a slight mix up with the booking so we weren’t originally in the same field but the reception sorted it so we could be. The soft play and playground were great and the bar/restaurant had a good variety of food and drinks.

N'a pas aimé There was an awful smell of sewage around parts of the campsite, someone said it was a bog in the woods. However, it smelt distinctly like a burst or overflowing septic tank. Pretty off putting when you’re eating outside. The electricity was hit and miss on some of my friends hook ups too, although the campsite did sort that out for them by running the electricity from elsewhere. The whole campsite could do with a bit of updating, parts looked a bit tired and grubby.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your kind words about how we accommodated your group and for your positive comments about the soft play, playground, and bar/restaurant. We’re sorry to hear about the unpleasant smell you experienced. We can assure you that there were no issues with overflowing septic tanks on site. The smell is most likely coming from the dried-out lake nearby, which can sometimes produce an unpleasant odor depending on weather conditions. Regarding the electricity, some guests do occasionally experience fluctuations, often due to high usage from bringing multiple high-power appliances. We’re glad our team was able to resolve the issue by providing alternative power sources. We appreciate your feedback about the appearance of the site. We’re continually working on maintenance and upgrades to improve the experience for all our guests. Thank you again for sharing your thoughts, and we hope to welcome you back in the future.