Little Heaven Ranch

A aimé : Friendly service

N'a pas aimé: We were given a bucket as a toilet. Primitive is one thing, but charging $30 a night for no amenities, not Even a toilet, is a rip off. You can do that for free at BLM or national park land closer to the park.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for choosing to stay with us, we know you had a choice. We appreciate your stays donation since it helps to fund future children's stays with us. You selected our primitive camp site. We aplogize you felt you were scammed. In our contacts you had never mentioned that there was no value perceived. As we discussed, the local area had experienced a severe wind storm which destroyed our Loo Shack. Therefore, I provided you with a personal Luggable Loo bucket as a courtesy, so you did not have to hike to where the replacement porta potties were dropped off that very evening. I am not sure how our location ranked 2/10, as you picked us. I aplogize, we were not closer to whatever it was you wanted us to be closer to. Our listing clearly states the travel time to both the Canyon and Williams. You are correct you could have camped closer to the park and gotten the same amenities as our primitive campsite. As BLM sites are first come first serve. There would be no guarantee for you to secure one at 8:30pm to set up your equipment in the dark. The value of making the donation to reserve a spot is so you could come to set up anytime. I did place you in a much desired spot with vehicle access rather than our true primitive sites that have a 3-5 min walk to the site. Additionally, I am not sure what accommodation you ranked as a 2/10? As it was a primitive tent site, so you needed to bring your own equipment. If you were unhappy with the equipment you brought that would be an issue to address with your equipment vendor. You also ranked us 2/10 on value. I apologize you were unhappy, however you never reached out to let us know. Our customer service was rated by you as 8/10. You never afforded me an opportunity to assist you with something under my control or to explain the value of your primitive camping spot. You were not charged for your additional tent, additional guests, or additional vehicle. Your reservation was for one tent, two people and one vehicle. We are not ones to nickel and dime. While you stayed with us for two days, there was never expressed a Dr lack of satisfaction, nor did you indicate the desire to pack up and move to BLM land closer to the park out of our secure and monitored property. I would have been happy to assist you in anyway possible given the opportunity. We wish you Happy and safe travels in the future.