Moffat Manor Holiday Park

A aimé : The scenery was beautiful, Staff were lovely and friendly, toilets were clean and the site was spotless. Pond is being reinstated so hopefully this will be done by our next visit and toilet/shower blocks getting refurbed

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A aimé : The staff were very welcoming and friendly initially

N'a pas aimé: The site states that they are dog friendly, however, we were in the on site pub with our 10 month old pup who was a little bit whiney but not too bad and we're told to leave as someone had complained. If you are traveling with a young dog don't go to this site as there are loads of rabbits which may unsettle a young puppy. My son and I left a day early as we felt so unwelcome. The site appears to be getting a makeover so: - portakabin for toilets and showers which were actually ok but this was down to there only being 4 pitches being used so very quiet - Kitchen in the pub out of order - site generally looks very tired - there was an empty static caravan pit h across from our van which was spewing raw sewage Last negative point is that there are loads of midges which I expect that the site can't do anything about. Sorry to say we won't be back.

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A aimé : scenery and ease of access to surrounding areas

N'a pas aimé: upon arrival we were met with a dodgy road of potholes. We had emailed a few weeks before asking to be near toilets as husband going through cancer treatment..no reply and had to ask on arrival! x2 portacabins for showering and toilets,as which we had to send son to ask when the hand towels,loo rolls and soap will be filled! the pitches themselves are ridiculous,we camp a lot around UK and all have been flat,moffat manor are the worst by far! the facilities for washing dishes etc were out of action to which the work started earlier with diggers and the symphony of workmen swearing is not good when kids have just woken up. playpark out of action,we were not informed of the works and closures before we arrived..we felt the place had opened too early for season!

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Réponse du gestionnaire : Hi, Thanks for taking the time to leave your review. We're really sorry to hear that your experience was far from the usual high standard we aim to provide our guests. We appreciate and welcome all feedback & rest assured your comments have been forwarded onto the appropriate Managers so the relevant actions can be taken where necessary. We hope this hasn't deterred you from returning & we hope to welcome you back to one of the Away Resorts parks in the near future. Kind Regards, The Away Resorts Team

A aimé : Beautiful estate with lovely walks. The tent pitches were in good condition and owners very helpful. Shower facilities were clean and good space.

N'a pas aimé: Would have been great to have a proper washing up station with hot water or a sink area. Was abit of a pain

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A aimé : Really enjoyed our stay, the camp site was lovely and peaceful, friendly staff and nice pub with entertainment.

N'a pas aimé: The only thing was the weather! But it didn't spoil our weekend away.

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A aimé : Lovely club house , excellent staff, especially Marie who has an unenviable task of dealing with the transition of the touring pitches

N'a pas aimé: There's no hardstanding at the moment due in the summer i believe, all the grass pitches are sloping and difficult to level on. The shower block is unusable at the moment so there's two Porto cabins male /female each with only two showers and two toilets.The touring fields are a work in progress and have continous machinery on site. Also no wi-fi at all .

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A aimé : 1st off we liked the friendly staff that the site has to offer from the front of desk to the workers out grafting to get issues sorted so that everyone had a peaceful stay. Good location, well maintained site

N'a pas aimé: As per the site rules no dogs are to be off lead whilst on site. This was not policed to the fullest. either by staff not noticing or turning the blind eye.

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A aimé : Beautiful location. The staff were very friendly and helpful. Price reasonable.

N'a pas aimé: The services were out of order. So they were installing an alternative portable arrangement as we arrived (toilet/shower unit). This very small portable toilet shower, had no soap in the whole time we were there 3 days. No real place to get ready. This also meant the facilities for dishwashing were out of action. The lovely staff offered to do our dishes for us but this actually felt harder work then just getting on with it at a water point. In addition, the play park was closed. We have two young children, and while we are not exploring, they love to be at the park so this was a real disappointment. We were not made aware of the issues until our arrival. The shop was not really a shop, it had very minimal items.

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A aimé : The caravan was in excellent condition, comfortable and clean. Unlike some other companies, the mattress was very good, thank you.

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A aimé : Easy check in Friendly staff Shop on site Dog goody pack included a toy, blanket, bowl and treats Quiet par with respectful residents Clean and pet friendly caravan with amazing shower Good location from the A74

N'a pas aimé: Nothing

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