Colliford Tavern

A aimé : Lovely location not far from Jamaica Inn. The scenery was amazing. Pitches are flat and well kept, toilets clean and there's a bar on site.

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Réponse du gestionnaire : Dear Christine E., Thank you for your wonderful review! We are thrilled to hear that you enjoyed our lovely location near Jamaica Inn and found the scenery amazing. It’s great to know you appreciated the well-kept, flat pitches, clean toilets, and the on-site bar. We appreciate your positive feedback and look forward to welcoming you back in the future! Best regards, Shams Colliford Tavern and Campsite

A aimé : The site was very well situated and secluded. It was in amongst pine trees which was lovely. One night there was an amazing sunset. Nice level grass pitch. Friendly staff. When we visited even though it was school half term, it was so empty that we could choose wherever we wanted to go. The lake views and walks from the site without driving.

N'a pas aimé: We chose not to eat at the Tavern as we had read previous reviews and it was not recommended. Also, on the first night, the site was so quiet, we were concerned that we may have been the only people in the inn had we visited. The site was tatty with fences and other things in disrepair. There was rubbish dumped behind the bins which was unsightly and unhygienic. It all needed a bit of refurbishment eg old toilet blocks.

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Réponse du gestionnaire : Dear Judy D., Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the secluded and well-situated location of our site, surrounded by lovely pine trees. It’s wonderful to know you enjoyed the amazing sunset and found the grass pitch level and comfortable. We’re also glad our friendly staff contributed positively to your stay. We appreciate your feedback regarding the quietness of the site during your visit and your concerns about the Tavern based on previous reviews. We are continuously working to improve our services and facilities, and your comments help us in this process. Regarding the maintenance issues you mentioned, we apologize for any inconvenience caused. We are aware of the need for refurbishment in certain areas and are taking steps to address these concerns, including the upkeep of fences, removal of rubbish, and improvements to the toilet blocks. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards, Colliford Tavern and Campsite

A aimé : None of it

N'a pas aimé: Unkempt site, hot water in the toilets and showers would've been a nice touch I would not recommend a meal in the tavern

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Réponse du gestionnaire : Dear Michael W., Thank you for taking the time to provide your feedback regarding your stay with us in May 2024. We value all guest comments as they help us improve our services and facilities. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered. We regret that you found the site unkempt and the facilities lacking hot water. We strive to maintain our site to the highest standards, and your feedback has highlighted areas that require our immediate attention. Rest assured, we are addressing these issues to enhance the quality of our facilities. Regarding your comments on the tavern meal, we apologize that it did not meet your satisfaction. We take pride in our culinary offerings and regret that we fell short during your visit. Your feedback will be shared with our kitchen and service teams to ensure improvements are made. We hope you might consider visiting us again in the future to experience the improvements firsthand. Best regards, Sham Colliford Tavern and Campsite

A aimé : The lake when you could see it.

N'a pas aimé: Grounds are shabby and unkept.. facilities are poorly maintained..some showers out of order with the remainder only providing cold water, While the toilets looked reasonably clean they smelt like a pub toilet down Union street (Plymouth) after a busy Saturday night, the staff and when I say staff I use the word loosely as there was only one was receptionist, barman and waiter had very little grasp of the English language, drinks came with glasses that required a serious clean, as for the food absolutely atrocious, incorrect orders only part orders I.e fish chips and mushy peas - mushy peas came 15 minutes after the fish and chips, scampi and chips or scampi anyway..the chips arrived after everyone had finished their meals, serloin steak and chips.. sirloin was more fat than meat and cold ..mushrooms and tomatoes looked seriously reheated but we're still cold..and we all had to clean our cutlery on our t-shirts I also think the wooden chopping boards they serve on - seriously require replacing.. we were supposed to stay for the bank holiday weekend but decided to move on after one night..will definitely not be recommending..

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Réponse du gestionnaire : Dear Michelle H., Thank you for taking the time to provide detailed feedback on your recent stay with us. We sincerely apologize for the numerous inconveniences you experienced, which clearly did not meet our usual standards. We are taking your comments very seriously and have already begun implementing corrective actions to ensure such issues do not recur. Specifically, we have added new staff members to our team who are dedicated to maintaining our grounds and facilities to a high standard, as well as improving our service quality to meet your expectations in a professional manner. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we are committed to making the necessary improvements. Our new staff will ensure that all guest needs are promptly and professionally addressed. We deeply regret that your experience was disappointing and appreciate your understanding as we work to enhance our services. If you decide to visit us again, we hope to provide you with a significantly improved experience. Kind regards,

A aimé : Very quiet and peaceful, sheltered, woodland setting close to the A30. Level, grass pitch, able to use our fire pit, great washing up area.

N'a pas aimé: One of the 2 mens showers shower valve was broken but was able to swap to the other shower.

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Réponse du gestionnaire : Dear Guest, Thank you for your kind review. We're delighted to hear that you enjoyed your stay with us in May 2024 and appreciated our peaceful, sheltered woodland setting. We're pleased that you found the site quiet and peaceful, with convenient access to the A30. It's great to know you enjoyed the level grass pitch and were able to use your fire pit. We're also glad you found our washing up area to your satisfaction. We apologize for the inconvenience you experienced with one of the men's shower valves. Thank you for bringing this to our attention; we will ensure it is promptly fixed to prevent any future inconvenience for our guests. We appreciate your feedback and hope to welcome you back for another stay soon. Best regards, Shams Colliford Tavern and Campsite

A aimé : Excellent location, very quiet with lake view, yet only 10 minutes off the A30. Very handy for an overnight stay. Very friendly staff, good service. We ate our evening meal in the restaurant. We both had curries and they were deli ious - Jalfrezi and Korma with Sag Aloo and Pilau Rice Pitch reasonably priced Facilities OK

N'a pas aimé: EHU too expensive

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Réponse du gestionnaire : Dear Reviewer Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our campsite and that you found our location to be excellent, with its peaceful ambiance and picturesque lake view. It's wonderful to know that our proximity to the A30 was convenient for your overnight stay. We appreciate your kind words about our friendly staff and the quality of service you received during your visit. It's delightful to hear that you enjoyed your evening meal at our restaurant and that you found the curries to be delicious. We're glad that you found our pitch prices reasonable and that the facilities met your expectations. We have noted your feedback regarding the cost of electric hook-up (EHU) and will take it into consideration for future improvements. Your satisfaction is important to us, and we are always striving to enhance our guests' experiences. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Best Regards, Colliford Tavern and campsite

A aimé : The space and how well laid out it was. The setting was away from the main road and next to a beautiful reservoir/lake and even though we were out of season it looked like it would be very well established for a bustling summer as it had a park, bar and restaurant. The gentleman that owns it was so helpful and made us feel welcome.

N'a pas aimé: Nothing was open and it did not stipulate this on the booking so was hoping we would be able to use the main facilities as we were charged £50 for one night. Apart from that I would return if it was summer.

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Réponse du gestionnaire : Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the serene surroundings and the layout of our establishment. It's wonderful to know that you found the setting next to the reservoir/lake appealing and that you felt welcomed by our team member. We appreciate your constructive feedback regarding the availability of facilities during the off-season. We apologize for any inconvenience this may have caused and assure you that we will take steps to ensure clearer communication regarding the availability of amenities during certain times of the year. Your satisfaction is our top priority, and we are committed to continually improving our services to provide an exceptional experience for all our guests. We hope to have the pleasure of welcoming you back, perhaps during the bustling summer season when all our facilities are fully operational. Thank you once again for your valuable feedback, and we look forward to the opportunity to serve you again in the future. Warm regards,

A aimé : Clean toilets. Nice bar/restaurant with great views. Very friendly staff.

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A aimé : Lovely location with good amenities and support. Friendly staff.

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Réponse du gestionnaire : Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience during your stay at our campsite. It's wonderful to know that you appreciated our lovely location, found our amenities satisfactory, and received friendly support from our staff. Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. We are committed to providing a welcoming and enjoyable experience for all our guests, and we are pleased that you felt supported throughout your stay. We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

A aimé : The quiet, the site position, the trees.

N'a pas aimé: There's nothing to dislike!

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Réponse du gestionnaire : Dear John O., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our site and that you found the surroundings peaceful. Your feedback about the site's position and the presence of trees is much appreciated. It's wonderful to know that you had a positive experience overall and that there was nothing you disliked during your stay. We strive to provide a serene environment for all our guests, and we are thrilled that you found it to your satisfaction. We hope to have the pleasure of welcoming you back for another peaceful stay in the future. If you have any further feedback or requests, please do not hesitate to reach out to us. Warm regards,