Tarn House Caravan Park

6. ALTERATIONS AND CANCELLATIONS
6.1 You may:
(a) make alterations to your Booking provided the alteration is made 28 days prior to the Holiday Start Date and provided the appropriate amendment fee of £10.00 (including VAT) has been paid and additional charges have been paid as agreed between us and you (if any);
(b) subject to availability, at any time prior to the Holiday Start Date, request an upgrade of the Property subject to the Booking provided always that at the time that the upgrade is approved by us (which is at our sole discretion) you pay to us in full all additional charges for the upgrade and where requested by us, the appropriate amendment fee of £10.00 for touring bookings and £25 for accommodation bookings (including VAT).
6.2 Subject to clause 6.3, in the event that you wish to cancel your Booking, the following refunds and charges (as applicable) will apply depending on when the notice of cancellation was received by us:
(a) if we receive your written notice of cancellation at least 28 days prior to your Holiday Start Date, then we shall be entitled to retain the Deposit, however we will refund the balance of the Charges to you;
(b) if we receive your written notice of cancellation less than 28 days prior to the Holiday Start Date then we shall be entitled to retain the full balance of the Charges save for as provided in clause 6.2(c) below;
(c) if we receive your written notice of cancellation less than 28 days prior to the Holiday Start Date and the cancellation is as a result of your illness (supported by a bona fide doctor's medical certificate), we shall be entitled to retain 50% of the Charges and refund the balance to you;
(d) if we agree in writing, regardless of when written notice of the cancellation is received, we may retain any Charges paid by you as credit to apply against a future booking made by you provided that such booking will take place during the same season of the same calendar year for which the original Booking was made and that you pay any additional charges due as a result of increased tariffs applying on the new dates together with an amendment fee of £10.00 (including VAT) when the future booking is made.
6.3 If you wish to cancel a Booking in relation to a Tourer, we may at our sole discretion elect to:
(a) retain any Charges paid by you as credit to apply against a future booking made by you provided that such booking will take place during the same season of the same calendar year for which the original Booking was made and that you pay any additional charges due as a result of increased tariffs applying on the new dates together with an amendment fee of £10.00 (including VAT) when the future booking is made; or
(b) offer the refunds set out in clause 6.2 save that the reference to “Deposit” in clause 6.2(a) shall be interpreted to mean “50% of the Charges paid by you”;
6.4 Notice of cancellation pursuant to clause 6.2 must be sent by registered post or recorded delivery to Customer Services Centre, Chapel Court, 204 Fleetwood Road North, Thornton-Cleveleys, FY5 4BJ.
6.5 No refunds will be given as a result of inclement weather.
6.6 Refunds payable pursuant to clause 6.2, unless otherwise agreed by both parties shall be made as follows:
(a) credit/debit card payments will be refunded to the same card number less any non-refundable deposit and any other non-refundable amounts;
(b) Cheque refunds will be made to the person named on the Booking Confirmation.
6.7 Please note that you do not have a statutory right to cancel your Booking under the Consumer Contracts Regulations 2013 since our contract is for the supply of accommodation.