Crimdon Dene Holiday Park

A aimé Close to beach (ish)

N'a pas aimé Where to start… when we arrived we were given a touring space to park. Found the space, very tight for a camper van to get down the road and back into space. Managed to park up, no electricity at pitch on all 4 electric hookups! Had to move spaces which wasnt bad for us as we chose a space further away from the “entertainment”.

After moving, we visited the toilet blocks and it was by far the worst we have ever visited. The mens toilets were a shocking condition, the cubicles had vomit and diarrhoea all over the toilets and floor!

The touring part was eventful to say the least. There appeared to be some “travellers” who had been settled for some time who took over a section of the site. Cars speeding and revving which wasn't pleasant. The park for kids on the touring section was poor and ruled by kids/teens who were rude and swearing, again not great for young kids and personally our kid didnt want to go to this park due to the above. The park at the back of the bar was much better.

The whole site had a very strong smell of marijuana, again far from ideal for most people! Security walked past people smoking this and not a word was said! I dont believe in a public place such as entertainment entrances, by the food van, outside shop, on a kids park etc this should have gone un-noticed/ignored by staff.

Awful site, would not revisit. I can not imagine any reason why anyone would choose to visit this site

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Réponse du gestionnaire : Good evening,

Thank you for your detailed feedback.

We are truly sorry to hear that your experience was so disappointing, especially as you’ve enjoyed stays with Park Dean in the past. Your comments regarding the condition of the toilets, the issues with the electric hookups, and the behavior of other guests are concerning, and we sincerely apologize for the inconvenience this caused you and your family.

We take cleanliness and safety very seriously, and we will be addressing the issues you raised with both our maintenance and security teams to ensure improvements are made. We also understand your concerns about the behavior of some guests and the unpleasant atmosphere in certain areas of the park. This is certainly not the experience we want for our visitors, and we will be reviewing this with our team to ensure a more family-friendly environment going forward.

We’re sorry we didn’t meet your expectations during this visit, and we truly hope you will reconsider staying with us again in the future. Your feedback is valuable, and we will use it to improve the quality of our site for future guests.
^EC

A aimé Friendly staff, site has plenty of activities for children at an extra cost. Toilet block was clean with everything you would need, could do with modernising.
Site has plenty of walks, we found Crimdon Dene Nature Reserve right next to the site, our dogs had a great time. Site is on entrance to the beach with the most beautiful dunes. Swimming pool is warm and staff welcoming. Best part for myself was the early morning dog walks.
We did not try the wifi.

N'a pas aimé Expensive to dine in restaurant.
Pitches are very close to others, lacking privacy.
Laundering room floor was filthy dirty.
We went during Easter holidays, the camp site had a strong smell of cannabis. Very busy site, expect to queue for everything.
Bingo is at a cost of £20.

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Réponse du gestionnaire : Thank you so much for taking the time to share your review with us. It’s wonderful to hear that you found our team to be friendly and welcoming during your stay. Your early morning walks with your dog sound absolutely idyllic, and I hope you were able to enjoy some truly beautiful sunrises during your time here. We are genuinely sorry to hear that not every aspect of your stay met your expectations. This is disappointing for us as we strive to provide the best possible experience for all our guests.

Your feedback is very important to us, as it helps us identify areas where we can improve and ensure a better experience in the future. We are always working hard to stay competitive and offer the best value for money in our restaurants, especially with the ongoing rise in costs. Your comments are greatly appreciated and will be shared with our team so we can continue to improve our services. Thank you again for your valuable feedback. ^AB

A aimé Plenty of room

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Réponse du gestionnaire : Hello,

Thank you for sharing your feedback today :)

Its great to hear your found our pitches to be spacious and plentiful.

We look forward to welcoming you back again soon. ^JC

A aimé Price is good and facilities are decent too.

N'a pas aimé The touring site has a lot of 'travellers' that seem to be set up for a long while. My children felt very intimidated by their children and refused to go out and play.

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Réponse du gestionnaire : Hi Tanya,

Thank you for sharing your feedback with us.

We are disappointed to hear you wouldn't look to return to Crimdon Dene.

We hope there have been certain aspects of your stay you have been able to enjoy and that we are able to welcome you back to one of our parks in the future. ^SR

A aimé -A lot of facilities for kids (if you can access them)
- Staff were friendly

N'a pas aimé Touring pitch was poor, was waterlogged on the hard standing and the surrounding grass was churned up and very muddy. Very rowdy site, entertainment on the night time was chaotic, wasn’t expecting security on the door for the kids disco and drinks were expensive. Was woken up at 0200 by people attempting to fight each other outside our van. As the touring pitches are right next to the entertainment area it’s very loud at kicking out time approx 2230.

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A aimé Great location, efficient check in, well maintained facilities, friendly staff, good entertainment programme.

N'a pas aimé Pitch was not easy to find in the dark - lighting would have helped. Touring was next to the entertainment hub - so it was noisy at night. It is a very busy site so there were lots of people around.

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A aimé Only stayed here for 1 night to break up our journey up to Scotland. Staff were very friendly and welcoming. We arrived in the dark and found it quite tricky to find our touring pitch. Food and drinks in the club house were pricey but toilets and showers were clean.

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A aimé Really warm welcome, nice clean park

N'a pas aimé Electric cut out meaning I had to call site services at 8.30pm, no soap in toilet block

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A aimé Die Aussicht auf Strand und Meer, wenn von den Trailern nicht verdeckt, war super.

N'a pas aimé Der Platz erinnert an einen Trailerpark aus den USA. Die Anlage ist wenig komfortabel aber dafür darf man für alles sehr viel zusätzlich zahlen.

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A aimé How peaceful it was

N'a pas aimé Nothing

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