California Chalet and Touring Park

A aimé : Set in a beautiful location with lovely walks around the lake. Close to Legoland and Windsor Castle.Clean , quite site. Lovely clean toilet and showers with heating on. Loved watching the squirrels.

N'a pas aimé: Could do with bigger machines in launderette and quite expensive. WiFi and television very poor.

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Réponse du gestionnaire : Thank you for the lovely review and we note the points you have raised, we are always aiming to improve the services we offer so appreciate your feedback. We do hope you come back and stay with us again.

A aimé : A lovely site set in a lovely country park ideal for cycling with lots to see bus stop just outside of the park which goes to Wokingham 20 minutes or Reading The site is very well maintained and the facilities were good highly recommended and will return

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Réponse du gestionnaire : Thank you for taking the time to review our site, we really appreciate your positive comments. We hope you come and visit us again.

A aimé : A lovely quiet site, with great clean facilities. Was initially busy on arrival, but visitors tapered off as the week went in. Large pitch, fully serviced. Staff super friendly and helpful. Always felt very safe there as a solo female traveller.

N'a pas aimé: Not being able to dispose of anything but liquid in the chemical toilet disposal is tricky , I’d already put tissue in the unit.

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Réponse du gestionnaire : Thank you for taking the time to review us and for your lovely review and your feedback. We hope to welcome you back in the future.

A aimé : This was an amazing site. The staff went out their way to provide good service. Our pitch was huge and provided some very needed shade. The toilets and showers are clean. The ladies has recently been decorated. The best hair dryer I have ever seen on a campsite.

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Réponse du gestionnaire : Thank you so much for taking the time to give us your wonderful review, we really appreciate your feedback and we hope to welcome you again in the future.

A aimé : Clean, tidy and quiet location. Lovely people running the place who were very helpful. We stayed in a cabin and it suited our needs well. They do offer WiFi but it had a limit (fair enough) so we just used our own data signal with no issues. The location is great. The country park adds more to do without having to travel. Lovely pub a few minutes drive away.

N'a pas aimé: Disliked is a bit too strong of a word here. A few things could have gone better. There was a mix up with the type of cabin we booked when we arrived but this was handled with no trouble. I believe the owners have just taken over so there are bound to be little blips along the way. We knew we needed to bring towels. Linens were provided. However we were surprised to find that there was no welcome pack with dishwashing supplies. I’ve never stayed in self catering accommodation where this wasn’t provided. When we asked they said they still need to update the website. So best to check ahead of time on what you need to bring.

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A aimé : Beautifully clean site, even when really busy. Always hot water in shower blocks. Great staff, very friendly and helpful

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Réponse du gestionnaire : Thank you so much for taking the time to review us and your feedback and we hope to see you again in the future.

A aimé : The cabin we had was nice with ducks and swans right outside our door.

N'a pas aimé: We booked months in advance to be in a cabin next to a campervan hook up site as we had other family staying there too. They confirmed this at the time but we arrived to be at opposite ends of site. Also we booked a 3 bed cabin and they handed keys over for a 2 bed, which we only realised after we had gone into it. Went back up to reception to get what we’d booked but they said none were now available. It then took them over a week to issue a refund for the price difference and this only happened after 4 telephone calls from me and 3 emails. Very poor service and to be honest, this was the general feeling we got from many others who were also staying there.

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Réponse du gestionnaire : Our apologies that you were not happy with your stay. Our pitches and chalets are not located next to each other, therefore we can only apologise if there was a misunderstanding. We will contact you directly to discuss further.

A aimé : This was our first touring caravan holiday 300 miles from home. Everything ready for us when we arrived. Gate Fob didnt work but they changed it when i asked. We Stayed in a fully serviced pitch. Easy to reverse onto. Good size pitch. Good water pressure. No problems with EHU. Waste drain at rear of pitch. Good tv antenna reception. Good enough 4g signal with 3 and vodafone to stream tv apps. The caravan park was a nice quiete place to be with friendly holiday makers. The country park just outside has a fantastic play park, lake, cafe and paddling pool. Our 3 year old loved it and was sad to leave. We could have easily stayed longer than the 3 nights we booked. We made good memories here with it been our first trip out in the caravan.

N'a pas aimé: Wasnt enough for us to complain about as we bought a caravan with full facilities but Mens shower was ok although Womens shower block had no hot water so they were advised to use the family room which had no working light so was pitch black, so my partner just used our caravan shower for our stay. No toilet paper in mens toilet block for the weekend. This didn't catch us out as we came with our own supplies so wasnt a massive issue. This is maybe a minor thing in a otherwise lovely park as i expect they are just waiting for the hot water issue to be fixed.

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Réponse du gestionnaire : Thank you for taking the time to review us. We're so pleased you enjoyed your stay and yes we have had the boiler replaced for the ladies shower block, so it is all in working order. The family room light has also been replaced as the total fitting had been broken which was so unfortunate. We are looking at the weekend rota for cleaning the shower blocks to prevent further shortage of supplies too. We hope to welcome you again in the future and thank you for booking with us.

A aimé : Good sized level pitches in a nice setting. The location in California country park with the lake and beautiful walks is stunning. Lovely café nearby and the village of Finchampstead with all its amenities within walking distance.

N'a pas aimé: The shower block is in serious need of refurbishment and is not really big enough for the size of the site. Only three toilet cubicles in the ladies and two in the mens. The site is being used as a base by a large number of workmen who are working nearby on a large building site and there are a lot of units that seem to have been there a long time with a lot of clutter outside of them. This all just adds to the general feel of neglect.

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A aimé : This is a superb setting if you like being in with Mother Nature. It's lovely and quiet with lots of wildlife about and nice walks.

N'a pas aimé: The shower block could do with an urgent upgrade. Only one working shower because of a broken boiler. The driveway could be properly tarred, not pleasant to drive on. Better access to the Internet required. No-one in reception on Sunday when I arrived,

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Réponse du gestionnaire : Thank you for taking the time to make a review. We are pleased you had a lovely stay and take on board the feedback as we are looking at improving the shower block and various areas of the site. We look forward to welcoming you back in the future.