A aimé Showers are clean and accessible.

N'a pas aimé On arrival I came once office was closed and had to collect the keys from the clubhouse across from it. When walking in there was a huge Que for drinks and I just wanted my keys so I walked to the front Que and spoke to a man behind the bar and said could I collect my keys and he was so rude and said “can you not see I’m serving” which I was blown away how rude he was but what really did it for me, once he got my envelope he didn’t actually had to move to grab them so he was just being awkward for no good reason, and well not a great start and first impressions and all at.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you, Beth, for taking the time to leave your feedback. We’re pleased to hear that you found our shower facilities clean and accessible, although we are very sorry that your arrival experience got your stay off to such a disappointing start. As you arrived after our reception had closed, a welcome envelope containing your keys, clear arrival information, a map of the park and a loaded electric card had been left for you to collect from the onsite bar. We appreciate, however, that the interaction you experienced when collecting this envelope was not welcoming and we sincerely apologise for the way you were spoken to. We would also like to clarify that the onsite bar is a separate business and is independently operated from the park, with its own management and staff. Nevertheless, we fully understand that this was your first point of contact on arrival and that it reflected on your overall experience with us. We have taken your comments seriously and are reviewing our late-arrival arrangements. Going forward, we will be changing our system so that a dedicated member of our team will be available to greet late arrivals, ensure they are settled onto their pitch and have everything they need. We’re sorry that your first impression did not reflect the standard of service we aim to provide. Thank you again for bringing this to our attention.