A aimé Facilities, food was lovely, pool was perfect for the kids and their surrounding walks was beautiful in the sunshine.

N'a pas aimé Distance from electrical point was excessive and requires the last 2 end plots to have there own point. Grounds was good enough to lend us an extension. Yes it says 25m but I was closer to requiring 30m.

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A aimé Fishing and people met were lovely.

N'a pas aimé Granted you can't choose your neighbours but having a full kennels right next door with dogs allowed to bark all night until they finally get bored of barking is not the place for me or my family. The owners are friendly and reasonable and the fishing made up for what was an extremely stressful night. In future I will read the reviews more carefully.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thanks for your review. We are pleased that you enjoyed the fishing 🎣 and found people here lovely. It’s a shame that since you gave us really great scores for: value for money, facilities and activities, customer service and child friendliness that you then decided to leave us a poor overall score. Unfortunately even though we went above and beyond and tried our very hardest to make your stay with us great we were never going to be able to because: 1) You failed to arrive for the first night of your booking because it was raining 🌧️ at another campsite that you was staying at and you didn’t wish to pack up in the rain - hardy our fault and we are afraid that the weather is beyond our control. When you finally did arrive your booking was still honoured and you were still given a choice of pitch even though it was a busy bank holiday weekend. 2) You emailed us at 11.33pm at night and then complained that we didn’t respond to your email straight away - sorry but we don’t have dedicated office staff working at midnight. We do however, have staff on call and available 24 hours a day on site as you know when you spoke with them in person just after midnight to ask why we hadn’t replied to your email. 3) You complained of noise off site - lorries of gravel being tipped and dogs barking at past midnight and continuing all night. No other campers raised any issues when this report was checked with them the following morning. When staff checked the site during the night all was quiet and when site CCTV was reviewed the next day the sound recordings from the cameras clearly evidenced all sound - you speaking with staff, owls hooting, the occasional dog barking and cars driving by on the road. (In case of query CCTV recordings have been digitally saved). 4) You and your children decided to go fishing but wilfully chose to ignore the basic rules of our lake which are clearly signposted at both entrances. As a good will gesture we did not charge fishing fees for your children and even allowed you to break our normally strict rule on the compulsory use of unhooking mats or cradles to land fish by - letting you use a towel instead so as your children were not disappointed by being unable to fish. Across the whole of the bank holiday weekend you was the only person who raised any issues and in hindsight when you failed to show for your first nights booking we should have cancelled the remainder of your stay and reallocated it to another customer which we would have been entitled to do. If our site was as indeed as awful as you suggest why would you choose to spend a whole day fishing on site when you could have gone somewhere where else? In all honesty we believe that your whole intention was to try and receive a totally free stay with us because money was constantly being mentioned by yourself and considering the fact that we did not make you pay for the night that you booked but did not arrive for, or for your children’s fishing you did in actual fact very nearly manage to obtain a completely free holiday.